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Patient Experience

Showing   of 8 results

Trust: An Essential Ingredient for Transforming Health

Teachers, managers, and leaders know from experience that it is very difficult to get a person to do something they don’t think is valuable, even if it’s good for them.  Telling someone what they “should do” may work in the short term (perhaps...

Call Center representation

Retooling Patient Access at UH

UH Clinical Update | March 2023

Angela Johnson, MD

Slowing Down the Schedule to Put the Patient First

UH intensivist Angela Johnson, MD, recent “Dinner with the Doc” honoree, makes a difference for a family with a simple act of compassion - UH Clinical Update | June 2022

UH ENT team members in the Community

Extending University Hospitals ENT Care Through Community Service

Innovations in Ear, Nose & Throat | Summer 2022

University Hospitals and Unite Us Join Forces to Expand and Improve Community Health and Social Care

UH caregivers can now follow-up online to see if patients connected with recommended resources; if not, they’ll help with hurdles that prevent access - UH Clinical Update | June 2022

Patient Chris Rand and Parma nurse navigator, Elizabeth Prahst

Finding Her Way

Nurse navigator, Elizabeth Prahst, BSN, RN guides patients in managing heart failure to stay out of the hospital - UH Clinical Update | November 2021

Frank Kelley, MD

Improving the Hospital Experience in Portage County

Chief Hospitalist Frank Kelley, MD, winner of a recent “Dinner with the Doc” award, is helping to improve quality and patient experience at UH Portage Medical Center - UH Clinical Update | July 2021

COVID-19 Spurs Innovation at University Hospitals in Cleveland, Ohio

Positive, even life-saving, results will long outlive the novel coronavirus - UH Innovations COVID-19 Special Issue | Summer 2020

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