At University Hospitals, we are committed to providing the answers you need to better manage your health.
Make an Appointment
If you have a potentially life-threatening emergency call 911.
The UH Customer Service Department is interested in your questions, comments and concerns regarding billing, balances or insurance coverage. Patients can call 216-844-8299 or make an appointment for a face to face visit in our Customer Services Center.
20800 Harvard Road
Highland Hills, OH 44122
Monday – Friday: 8 a.m. – 5:30 p.m.
Billing Inquiries / Pay My Bill
Easily and securely pay your bill online or ask a question regarding your Hospital bill or University Hospitals Medical Group physician bill. You can also learn more and request an application online for the HCAP assistance program.
Our Financial Counselors are available to help you with any questions you have regarding specialized service estimate, insurance eligibility and financial assistance. Please call 1-866-771-7266, Mondays – Fridays: 8 a.m. to 4:30 p.m.
To request a copy of your medical records, please visit our Medical Records section for instructions and to download the authorization form.
UH Personal Health Record
For issues such as communication, policies and procedures, quality of care, patient safety, lost items, and general information about the hospital and community, contact the Patient Advocacy office.
Employment and Careers
Volunteering at UH
To learn more about the volunteer opportunities at UH and to begin the application process, please visit our Volunteer Services section.
If you need assistance or would like to talk to a member of the media relations staff, please visit our Media News Room.
Update Mailing Address / Email Address
If you need to update your mailing or email address with University Hospitals, please fill out our Address Update Form.
If you no longer wish to receive emails and/or publications from University Hospitals, please fill out our Unsubscribe Form.
Other Questions or Comments
For all other questions or concerns, please fill out our Online Contact Form.