Patient Experience
At University Hospitals, we are committed to providing an excellent experience for patients and their families. Your comfort and safety is very important to us, and we strive to give every patient who walks through our doors the care and consideration they deserve. We take your concerns very seriously, so if an issue should arise while visiting any UH facility – no matter how big or how small – we want to hear about it, and will do our best to help resolve the problem.
Patient Advocacy Program
If you have concerns about any part of your care, we encourage you to first talk with your doctor, nurse or other caregiver. If your concerns are not resolved, or you prefer to talk with a third party, our Patient Care Advocates are here to help. You can freely voice complaints and suggest changes without being subject to coercion, discrimination, reprisal or unreasonable interruption of care, treatment and services. You may contact a Patient Care Advocate by phone, mail, email or fax. Our goal is to acknowledge your concern within one business day. We can:
- Address questions or concerns you have about your care
- Help you exercise your healthcare rights
- Review patient safety issues
- Clarify hospital policies
- Bridge the gap where you feel your expectations have not been met
- Provide information about hospital and community services
- Receive compliments for outstanding doctors and staff members
- Serve as a formal grievance mechanism for you and your family
We hope that through our efforts, you and your family will have a positive experience at University Hospitals.
Email: UHCPatientCareAdvocate@UHHospitals.org
Phone: 216-844-7502
To report a sexual harassment or sex discrimination concern (Title IX), or for any related questions, contact LaVonne Pulliam, UH's Title IX Coordinator.
UH Title IX Coordinator
UH Management Services Center
3605 Warrensville Center Road
Mailstop 9105
Shaker Heights, OH 44122
Email: TitleIXSupport@UHhospitals.org
Phone: 216-286-7420