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Patients & Visitors

Patient Experience

At University Hospitals, we are committed to providing an excellent experience for patients and their families. Your comfort and safety is very important to us, and we strive to give every patient who walks through our doors the care and consideration they deserve. We take your concerns very seriously, so if an issue should arise while visiting any UH facility – no matter how big or how small – we want to hear about it, and will do our best to help resolve the problem.

Patient Care Advocates

The patient care advocates at UH help patients resolve problems and get the most out of their healthcare experience. Advocates can help with various issues, including communication, policies and procedures, quality of care, safety, lost items, advance directives and general information about the hospital and community.

Patients and families can connect with a University Hospitals Patient Advocate by phone or email:

Email: UHCPatientCareAdvocate@UHHospitals.org
Phone: 216-844-7502


To report a sexual harassment or sex discrimination concern (Title IX), or for any related questions, contact LaVonne Pulliam, UH's Title IX Coordinator.

UH Title IX Coordinator
UH Management Services Center
3605 Warrensville Center Road
Mailstop 9105
Shaker Heights, OH 44122
Email: TitleIXSupport@UHhospitals.org
Phone: 216-286-7420

Download Title IX Training