Patients and Visitors
Resources to Help Patients and Visitors at University Hospitals Rainbow Babies & Children's Hospital
Our mission at University Hospitals Rainbow Babies & Children's Hospital is to provide extraordinary health care to the patients and families we serve. In addition to our Welcome Guide (PDF) available for download, we provide online resources to help patients and guests navigate their hospital visit.
- Getting Here: location, directions, parking & local information
- Visitor Services: visiting hours and campus amenities
- Your Stay: patient safety, your room, meals, discharge and care options
- Billing, Insurance & Medical Records: pay your bill, pricing information, accepted insurance and more
Foreign Language Interpretive Services
University Hospitals offers interpretive services for American Sign Language and those with limited English proficiency. These services are offered 24 hours a day, seven days a week through the program MARTTI (My Accessible Real-Time Trusted Interpreter). MARTTI allows patients and families to hear, see and talk to an interpreter live via a wireless computer while the interpreter translates conversations between patients and providers. The service is offered in more than 180 languages, including sign language.
Sign language services for hearing-impaired patients also are available through the Cleveland Hearing and Speech Center and Deaf Services of Cleveland. Your nurse can assist you in contacting the agencies.