Patients & Visitors
Patient & Family Partnership Councils
Committed to Enhancing the Patient Experience at University Hospitals
At UH, we know that great care starts with understanding the needs of patients and their families. That is why we have Patient and Family Partnership Councils (PFPCs). This volunteer group partners with the hospital to improve the care experience for patients and their families.
What is a Patient and Family Partnership Council?
A PFPC is a group made up of current or former patients and family members who have received care at UH, as well as hospital staff. These volunteers are called Patient and Family Partners (PFPs) and meet to share their stories and opinions and discuss how care and the overall patient experience can be made even better.
Steps to joining a Patient and Family Partnership Council
- Fill out the application below and hit submit (please allow up to 10 business days for a reply).
- Interview with the PFPC staff liaison. This takes about an hour and can be done over the phone or in person at the hospital where you are interested in volunteering. You will also need to provide the name of someone on your or your loved one’s care team, such as a UH doctor or nurse for a referral.
- Wait for pending review (please allow up to 10 business days).
- Once accepted, you will be connected to the volunteer administrator who will complete the on-boarding volunteer process with you.