UH Rainbow Green Road Pediatrics Services
As part of University Hospitals Rainbow Babies & Children’s Hospital – consistently ranked as one of America’s Best Children’s Hospital by U.S. News & World Report – our providers work closely with the finest pediatric specialists and surgeons in the region and the nation. As part of University Hospitals we have access to the most current diagnostic and treatment modalities, advanced technology and evidence-based care.
- Scheduling Appointments
Call 216-382-3800 for an appointment. For same day sick visits, please call during office hours as early in the day as possible.
Monday – Friday, 8:30 a.m. – 5:30 p.m.
Saturday, 8:30 a.m. – 12:00 p.m
Sundays and Holidays: Closed
- Telephone Advice
If you are not sure if your child needs to be seen or you would like some medical advice on how to care for things at home, give one of our nurses a call. Our calls are carefully screened by a specially trained medical professional who can make responsible decisions about your child’s condition. They can safely determine when children need to be seen by a doctor and how to provide home care. In some situations, they may recommend that you bring your child to the office for a visit or may have your physician call you back about your concern.
We are happy to provide you with the health information you need to be the best parent you can be. Appointments are often encouraged for concerns about behavior, sleep, learning development, and chronic disease, as they often require more than brief discussion. If you believe brief phone contact is all that is needed, please place calls to your physician about non-urgent behavior issues, follow-up of chronic problems, or other well-child questions during weekday office hours. We will return these calls as soon as we are able, occasionally one to two business days after your call.
- Forms & Form Policies
We strive to complete forms that are required for school, camp, sports, jobs, etc. as soon as possible, but due to the volume of forms we receive and our focus on immediate health needs of our patients, we require three (3) business days to complete them. Most forms have sections to be completed by the guardian and/or patient, and this information must be completed before we can accept the form, and the patient must be up-to-date on recommended check-ups. The chart is reviewed by one of the medical staff, and often by your physician, before a form can be completed. Your form can be held for pickup, faxed, or mailed if a self-addressed, stamped envelope is provided. If you require your form faster than 3 business days there is a $10 fee.
UH Rainbow Green Road Pediatrics Office Forms:
- Forms must be completely filled in by the parent, including exact name of medications on the bottle and form, ie: pill, liquid, and dosage.
- If your child is seen by a specialist, please have the specialist sign the forms.
- Patient Registration Form
- Pediatric Health History
- Parent/Guardian Consent to Treat Minors
- UH General Consent Form
- Parent/Guardian Personal Health Record Account Request Form
- Authorization for Release of Medical Information
Forms for Daycare, School, Sports, Jobs, and Camp:
We strive to complete forms as soon as possible, but due to the volume of forms we receive and our focus on immediate health needs of our patients, we require three (3) business days to complete them. Most forms have sections to be completed by the guardian and/or patient, and this information MUST BE COMPLETED (including exact names of medications and the form, ie. pill, liquid, etc) before we can accept the form, and the patient must be up-to-date on recommended check-ups. The chart is reviewed by one of the medical staff, and often by your physician, before a form can be completed. If your child is seen by a specialist, please have the specialist sign the forms related to the condition or medication.
Your form can be held for pickup, faxed, or mailed if a self-addressed, stamped envelope is provided. If you require your form faster than 3 business days there is a $10 fee.
- After Hours/Emergency Calls
After office hours, call us for emergencies or urgent problems that cannot wait until morning. Calls about mild illnesses can usually wait. We need to keep our line open at night for urgent calls.
After office hours, you need to call 216-844-6638, which will be answered by an answering service and the message paged to the medical professional on call. The nurse or doctor will usually return your call within 15 minutes. If you do not receive a callback within one hour in a non-emergency situation, please call again.
Other sources of medical information include the American Academy of Pediatrics website and your pharmacist (especially for drug dosages).
We do expect to be called before you seek medical attention elsewhere, including at an emergency room or urgent care center. Often we are able to prevent unnecessary visits, but we are happy to make referrals to specific medical centers when we deem them necessary. Please be aware of additional policies regarding referrals in your individual health insurance plan.
Emergency Calls (day or night)
- Call 9-1-1 (emergency medical services) for life-threatening emergencies in which your child may require resuscitation (your child is not breathing, is choking, is unconscious, or is having seizures, for example).
- Call our office at 216-382-3800 for minor emergencies such as dehydration, difficulty breathing, wounds that need suturing, or fractures. When you call in, always state clearly, “This is an emergency.”
- For poisonings, call the poison control center at 1-800-222-1222.
- Sick Visits
We try to keep appointments open during the last hour of the day for sick children who need to be seen after school or day care. Make sure your babysitter or day care center understands you should be called before 3 p.m. if your child becomes ill. If you think your child may need to be seen the same day, please call us as soon as you are able. If your child improves before the appointment or you are unable to come at the time you are scheduled, please call and let us know. There is a $25 fee if you do not show up for your appointment.
- Acute Care of Injuries (including cuts, concern of bony injury, and concussions)
We can often help you avoid an emergency room visit. Please call if your child is injured so that we can help determine a proper plan of action.
- Well Child Visits/Sports Physical
Please try to plan ahead and schedule your child’s routine and/or sports physical a couple of months in advance, especially if you want it during the summertime. A good way to remember to schedule it is to routinely have your child come in around his birthday. If you are unable to keep your scheduled appointment, please call our office at least 24 hours in advance to avoid a $25 fee being added to your account. When feasible we give courtesy reminders, but please do make yourself a note of your child’s upcoming appointment. Please inform our staff of any changes in your address, phone, or insurance coverage when you come in.
- ADHD Evaluations
We often work with families and schools to help evaluate and manage concerns with learning, attention, and/or hyperactivity.
- Pre-natal Visits
We offer pre-natal visits free of charge.
- Lactation Consultation
We support breastfeeding mothers and have relationships with several local lactation consultants.
- Wart Removal
We offer evaluation and possible treatment after discussion for the common wart.
- Medical Ear Piercing
Dr. Joyce is pleased to offer ear piercing in our office for established patients in our practice.
Why get your child’s ears pierced by our doctor?
- We use only high quality titanium or medical plastic earrings that are extremely hypoallergenic, sterile, and safe. The risk of infection or skin reaction is extremely low.
- Our medical earrings require no twisting or manipulation once they are in place. Aftercare only includes simple cleansing, and clear directions are provided.
- Your piercing and aftercare instruction come from our experienced board certified physician Kelly Joyce, MD.
- We are specialists in treating infants and children. We provide a non-threatening and professional environment for what can be a stressful experience.
- We are comfortable piercing the ears of infants as young as 7 months, after they have received their primary series of vaccinations.
The fee for ear piercing is $108, and includes the visit and procedure, the starter earrings, and supply of sterile cleansing swabs for aftercare use. Several styles of earrings are available. Because we use an enclosed sterile piercing system, we can only use our earrings for the initial piercing. After 6 weeks, you may change to an earring of your choice at home.
Please call 216-382-3800 if you would like to schedule an appointment to have your child’s ears pierced or if you have additional questions.
- Manage Your Child's Health Record
As a parent or legal guardian, you can manage your child’s online health information. Visit the MyChart for MyFamily section of our FAQs to learn more.
- Accepted Forms of Payment
University Hospitals no longer accepts cash or check as in-person payment for services. You can pay by card (credit, debit, HSA, FSA, etc.), Apple Pay or Google Pay. You can also use UH MyChart to pay your bill online or before your appointment during eCheck-in. We accept checks for payment by mail.
- Pay Your Bill
You can now quickly and easily pay your provider bill online using our convenient online bill pay tool.
UH MyChart allows us to e-prescribe any prescriptions at your appointment within seconds. This will allow us to keep better track of all medications you are currently or have been taking, even if prescribed by another office. For prescription refills please try to give as much advance notice as possible; feel free to leave a message for the nurse, we ask that for most refills your child's physical is up-to-date.
Medications that are more closely regulated by the FDA have different requirements for prescribers. We are required by law to see your child regularly to monitor medication use and usefulness.
- Insurance Plans
UH Rainbow Green Road Pediatrics welcomes patients from many health plans. This list is accurate to the best of our knowledge. However, when choosing a new medical insurance plan, it is your responsibility to verify with them that we are in-network providers.
- Aetna (except plans from the Marketplace)
- Anthem BCBS
- CareSource, Medicaid only (though not accepting new patients)
- Direct Care America
- First Health Network
- Great West Healthcare
- Healthspan (PPO only)
- Medical Mutual (non-HMO)
- The following Medical Mutual HMOs: NE Ohio HMO, HMO Health Ohio, Supermed HMO
- Mutual Health Services
- Ohio Health Choice
- Summa Healthcare (non-Summa employee only)
- United Health Care (except for Community Plan and Compass)
- United Medical Resources