UH Rainbow Partners in Pediatrics Services
As part of University Hospitals Rainbow Babies & Children’s Hospital – consistently ranked as one of America’s Best Children’s Hospital by U.S. News & World Report – our providers work closely with the finest pediatric specialists and surgeons in the region and the nation. As part of University Hospitals we have access to the most current diagnostic and treatment modalities, advanced technology and evidence-based care.
- Scheduling Appointments
Phone calls to schedule appointments will be handled during business hours (Monday through Friday 9AM to 5PM, and Saturday from 9AM to Noon).
We reserve the right to reschedule your appointment if you are 15 minutes or more late for a scheduled appointment.
Patients will be seen by appointment only. If you have siblings that need to be evaluated, please make an appointment for each child to ensure that everyone receives an appropriate amount of our time and care. Please bring a list of your child's current medications and allergies to the appointment. Patients who "walk-in" without a scheduled appointment will be offered the next available time-slot. If you feel your child needs to be seen more urgently, please go to the urgent care or emergency room.
Same day sick appointments are usually available, but requests received late in the day may need to be seen the following morning or referred to the urgent care or emergency room.
- Forms & Policies
Please allow 3-5 business days for medical forms (for school, sports or camp) to be completed. Forms must be dropped off at the front desk during normal business hours or faxed anytime. Your portion of the form should be filled out completely, including your child’s name and date of birth. If the form requires a doctor’s signature, the child must have had a physical within the last year or it cannot be signed. Please remember to schedule your child’s physical yearly.
Forms for School, Sports or Camp
- Forms must be completely filled in by the parent, including exact name of medications on the bottle and form, ie: pill, liquid, and dosage.
- If your child is seen by a specialist, please have the specialist sign the forms.
- Manage Your Child's Health Record
As a parent or legal guardian you have the ability to access your child's online health information. Visit the Parent/Guardian Access section under MyUHCare to learn more.
- Telephone Advice
Phone calls about non-urgent matters allow us to answer general questions without actually seeing the child. Messages for the physicians can be left during business hours and will be returned as soon as possible. However, some calls require more time than others, and we ask for your patience. We typically return calls whenever we have a moment between patients, at lunchtime (12:30p.m. - 1:30 p.m.), and at the end of the day. Depending on the nature of the question, we may need to examine the child before diagnosing, treating, or advising on the condition.
- Online Advice
You could ask your provider questions via the MyUHCare Personal Health Record tool. Message responses may take up to two business days. If this question is an emergency, please call 9-1-1.
If you already have a MyUHCare PHR account, Login now.
If you need to signup for a MyUHCare PHR account, Signup now.
- After Hours/Emergency Calls
If an emergency should arise, please call 911. Emergencies are considered to be those conditions that are life-threatening: loss of consciousness, severe bleeding, seizure, etc. In the case of minor emergencies (lacerations, cuts, mild fractures, sprains), please call our office first for instructions.
After hours urgent calls are handled by our 24-hour answering service. Please call 440-808-9228. The answering service will page the physician on call. They will return your call within 15 minutes. If you do not receive a call in that time, please call again and confirm your phone number with the answering service. Please save routine questions (mild illness, appointments, prescription refills) for the morning.
- Pre-natal Visits/New Babies
Meet and Greet: Our physicians understand how important it is to choose a pediatrician, so we offer a free consultation after hours with one of the pediatricians. Please call the office at 440-808-9228 to set up your consultation.
- Sick Visits
Patients will be seen by appointment only. If you have siblings that need to be evaluated, please make an appointment for each child to ensure that everyone receives an appropriate amount of our time and care. Patients who "walk-in" without a scheduled appointment will be offered the next available time-slot. If you feel your child needs to be seen more urgently, please go to the urgent care or emergency room.
Same day sick appointments are usually available, but requests received late in the day may need to be seen the following morning or referred to the urgent care or emergency room. Please bring a list of your child's current medications and allergies to the appointment.
- Well Child Visits/Sports Physical
“Well Visits” are complete physical exam, sports physicals and well child checks. These appointments must be scheduled in advance. For your convenience, our schedule opens six months in advance. Please arrive 10 minutes before your appointment time. Please bring a list of your child's current medications and allergies to the appointment. We will need to reschedule your appointment if you are 15 minutes or more late for a scheduled well visit appointment. This will allow us to spend ample time with your child and avoid excessive waiting time. The recommended schedule of well visits is as follows: Newborn, 1 month, 2 month, 4 month, 6 month, 9 month, 12 month, 15 month, 18 month, 2 years old and then on a yearly basis. As part of the well child visit we offer Flouride at the 12 month, 18 month and 2 year old visit and yearly Lead Screenings for ages 1-5 years. .
Prescriptions are not given without the patient being seen and examined first. For refills, please call our office during the normal business hours or press option 4 to leave a message. Be sure to include the child’s full name, date of birth, a phone number where you can be reached, the name and dosage of the medication and your pharmacy’s name and number. You may be asked to schedule a follow-up visit before a medication is refilled if deemed necessary by the physician. Refill request should be made 5 days before the prescription is due to run out.
Our electronic medical record allows us to e-prescribe any prescriptions at your appointment within seconds. This will allow us to keep better track of all medications you are currently or have been taking, even if prescribed by another office. For prescription refills please try to give as much advance notice as possible; feel free to leave a message for the nurse, we ask that for most refills your child's physical is up-to-date.
Medications that are more closely regulated by the FDA have different requirements for prescribers. We are required by law to see your child regularly to monitor medication use and usefulness.
- Pay Your Bill
You can now quickly and easily pay your provider bill online using our convenient online bill pay tool.
- Insurance Message
We are providers on numerous insurance plans, and our staff cannot be thoroughly familiar with every plan. Please familiarize yourself with your particular insurance plan and know which services are not covered. We ask that co-pays and deductibles be paid at the time of service. Self-pay patients will be asked to pay for services rendered unless other arrangements have been made in advance. Please bring your insurance card to each visit. Failure to provide us with adequate insurance information will require us to bill you directly. Any questions regarding your account can be directed to our billing office at 440-808-9232.