UH Rainbow Ashtabula Pediatric Services
As part of University Hospitals Rainbow Babies & Children’s Hospital – consistently ranked as one of America’s Best Children’s Hospital by U.S. News & World Report – our providers work closely with the finest pediatric specialists and surgeons in the region and the nation. As part of University Hospitals we have access to the most current diagnostic and treatment modalities, advanced technology and evidence-based care.
- Scheduling Appointments
To help provide timely service to our patients, we prefer to schedule all visits. If you are later than 10 minutes for your appointment, we will try to work you back into the schedule, or perhaps offer an appointment to you with another provider. Out of courtesy to our other patients, we may be forced to ask you to reschedule your appointment. After 20 minutes of your appointment time, we will unfortunately need to reschedule your appointment.
Please call the office to reschedule appointments you cannot attend at least 24 hours in advance. Patients who repeatedly do not attend or cancel scheduled appointments may be dismissed from the practice.
Patients who walk in with a non-emergency condition will be fit into the existing schedule as possible, or they will be asked to return later in the day when the schedule allows.
- Forms & Policies
Please allow 3-5 business days for medical forms (for school, sports or camp) to be completed. Forms must be dropped off at the front desk during normal business hours or faxed anytime. Your portion of the form should be filled out completely, including your child’s name and date of birth. If the form requires a doctor’s signature, the child must have had a physical within the last year or it cannot be signed. Please remember to schedule your child’s physical yearly.
Forms for School, Sports or Camp
- Forms must be completely filled in by the parent, including exact name of medications on the bottle and form, ie: pill, liquid, and dosage.
- If your child is seen by a specialist, please have the specialist sign the forms.
- Patient Registration Form
- Pediatric Health History
- Parent/Guardian Consent to Treat Minors
- UH General Consent Form
- Parent/Guardian Personal Health Record Account Request Form
- Authorization for Release of Medical Information
- Ohio High School Athletic Association Pre-Participation Physical Exam
- ADHD Vanderbilt Parent Form
- ADHD Vanderbilt Teacher Assessment Form
- Manage Your Child's Health Record
As a parent or legal guardian, you can manage your child’s online health information. Visit the MyChart for MyFamily section of our FAQs to learn more.
- Telephone Advice
During regular business hours a registered nurse is available to answer questions about sick care, developmental questions, diet, medications, scheduling with specialists and accessing qualified resources to help your child be at their best.
- Online Advice
You can ask your provider questions via the MyChart app. Message responses may take up to two business days. If this is an emergency, please call 9-1-1.
Login or register for MyChart.
- After Hours/Emergency Calls
We know your kids don't get sick on our schedule. If you have an urgent need after hours please call our main office number. UH Rainbow Babies & Children's Call Center will take your call. If their registered nurse cannot answer your questions, they will page a provider from UH Rainbow Ashtabula Pediatrics to call you back. Please save routine questions (mild illness, appointments, prescription refills, test results) for the morning. We encourage you to refer to our website first, when practical, before calling the office.
If an emergency should arise, please call 911. Emergencies are considered to be those conditions that are life-threatening: loss of consciousness, severe bleeding, seizure, etc. In the case of minor emergencies (lacerations, cuts, mild fractures, sprains), please call our office first for instructions.
- Pre-natal Visits/New Babies
We will gladly schedule a prenatal visit with a provider to discuss our office and give you a prenatal visit and brief tour. We would like to see your newborn in our office within the first week of life, sooner if you have been advised to do so or have any concerns. Please call to schedule your newborn appointment as soon after delivery as you are able to. Congratulations!!!
- Sick Visits
We make every effort to schedule appointments for ill children on the day that you call us. Please call our office ahead of time so that we can minimize the time that you will spend waiting. Not sure if your child needs to be seen by one of our providers? Call our telephone advice nurse.
If you have a medical emergency during office hours, we will do our best to see your child immediately or refer you to the appropriate facility. Please call 911 for any life threatening condition: loss of consciousness, severe bleeding, seizure, etc.
- Well Child Visits/Sports Physical
Well child checks are a comprehensive visit to evaluate your child’s overall health. This includes a sports clearance evaluation. We will complete any sports physical form one year from the date your child was seen. We recommend that you call our office as much in advance as possible so you may choose the date that best fits your needs. The list below is our recommended schedule for Well Child Visits.
1 week of age, 1 month of age, 2 months, 4 months, 6 months, 9 months, 12 months, 15 months, 18 months, 24 months, 30 months, every year from 3 years - 18 years old.
A parent/legal guardian must attend all well-child appointments and immunizations, new consults and behavioral health visits. This helps us provide the best care for your children. A consent may be signed for another trusted adult to bring your child in for sick and simple follow-up appointments.
UH MyChart allows us to e-prescribe any prescriptions at your appointment within seconds. This will allow us to keep better track of all medications you are currently or have been taking, even if prescribed by another office. For prescription refills please try to give as much advance notice as possible; feel free to leave a message for the nurse, we ask that for most refills your child's physical is up-to-date.
Medications that are more closely regulated by the FDA have different requirements for prescribers. We are required by law to see your child regularly to monitor medication use and usefulness.
- Accepted Forms of Payment
You will be able to pay by card (credit, debit, HSA, FSA, etc.) and by using Apple Pay or Google Pay. Our primary care offices will no longer accept cash or check as payment for services. Additionally, you can use UH MyChart to pay your bill online or before your appointment during eCheck-in.
- Pay Your Bill
You can now quickly and easily pay your provider bill online using our convenient online bill pay tool.
- Insurance Message
We accept most insurance carriers. Please have your card with you at the time of your visit. If we file your claim, you are responsible for only the co-pay at the time of visit. If we are not a provider for your insurance, if you are not insured or we do not file with your insurance company, you may be responsible for the entire charge at the time of service.