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Centers of Excellence+ Programs

Centers of Excellence+ at University Hospitals

At University Hospitals, our mission is to create high-value, integrated care programs that embrace a patient-centered approach, promote best practice guidelines, and eliminate unnecessary treatments and procedures. Our Centers of Excellence+ programs are specialized programs that bring together high concentrations of expertise and related resources centered on specific medical areas. The plus (+) in COE+ encompasses more than excellent clinical outcomes. COE+ programs transform the clinical experience by offering centralized care through a dedicated nurse navigator, a single bundled rate for services that eliminates multiple bills, and state-of-the-art technology to provide education and track patient satisfaction.


For Patients For Employers/Payers For Health Care Professionals

What Centers of Excellence+ Programs Are Available at UH?

Through our Centers of Excellence+ (COE+) programs, we coordinate specialized care to achieve optimal clinical outcomes while providing patients with concierge-style support to create the most positive healing experience. Comprehensive and multidisciplinary in scope, our COE+ programs offer many benefits to patients, employers, payers and providers.

UH Hip & Knee Replacement Center of Excellence+

UH’s specially trained, board-certified, fellowship-trained orthopedic surgeons perform procedures such as knee and hip arthroplasty, offering world-class, compassionate, personalized care.

UH Bariatric Surgery Center of Excellence+

The experienced bariatric surgeons and skilled supporting staff of the UH Bariatric Surgery Center of Excellence+ provide a complete range of bariatric surgery services, including evaluation, travel assistance, surgery and nutrition counseling.

UH Cervical & Lumbar Spine Center of Excellence+

From initial diagnostics to the latest in non-surgical and surgical treatments, the highly trained specialists at our Center of Excellence+ provide a complete range of services for patients with injuries and disorders of the cervical and lumbar spine.

UH Atrial Fibrillation Ablation Center of Excellence+

Atrial fibrillation (AFib) patients enrolled in our Center of Excellence+ receive the best in care with our expert electrophysiologists and care team that will navigate patients through the entire continuum of care, including post-procedure services needed for a full recovery from the ablation event.

UH Cochlear Implant Center of Excellence+

Our Center of Excellence+ provides a comprehensive offering of services that includes initial evaluation for cochlear implant candidacy, implantation surgery, post-surgery programming and associated ancillary services.

Benefits of UH Centers of Excellence+

Patient Benefits

  • Better clinical outcomes achieved through care coordination and proven surgeon expertise
  • Improved patient experience through concierge-style support from program navigators, whose duties include...

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  • Better clinical outcomes achieved through care coordination and proven surgeon expertise
  • Improved patient experience through concierge-style support from program navigators, whose duties include:
    • Coordinating all appointments with specialists and ancillary services (radiology, lab, physical therapy, DME, home care, etc.)
    • Accompanying patients to appointments
    • Acting as the primary point of contact at all stages of the patient care journey
    • Providing updates to patients’ PCP
  • Enhanced benefit levels that lower out-of-pocket expenses

Employer Benefits

  • Cost savings and transparency for predictable pricing
  • Participation demonstrates dedication to employees’ health
  • Quality outcomes that expedite employees’ return to work
  • Many employers also receive travel program-specific benefits, including...

Read More +

  • Cost savings and transparency for predictable pricing
  • Participation demonstrates dedication to employees’ health
  • Quality outcomes that expedite employees’ return to work
  • Many employers also receive travel program-specific benefits, including:
    • Coverage of travel and hotel costs
    • Reimbursement for meals (dependent upon program)

The Five Pillars of Clinical Care

Connection

Centralized connection provides frictionless patient access to care team or resources needed for successful treatment

Innovation

State-of-the-art technology to track patient satisfaction, provide education, and track quality performance creates program enhancements and efficiency

Engagement

Shared decision-making and well-managed transitions of care enhance the patient experience

Transformation

Delivering care through the lens of the patient to create positive outcomes and experience

Appropriateness

Surgical appropriateness is determined by physician through evaluation of medical records and utilization of clinical checklists

At University Hospitals, we have adopted the following definition:

Five Pillars of Clinical Care: Connection, Innovation, Engagement, Transformation, Appropriateness"Center of Excellence+ is a program within a healthcare institution which is assembled to supply an exceptionally high concentration of expertise and related resources centered on a particular area of medicine, delivering associated care in a comprehensive, interdisciplinary fashion to afford the best Value for patients."

Why Choose UH and Our Centers of Excellence+?

U.S. News & World Report recognized UH Cleveland Medical Center as a Best Hospital in 2021-2022.

Ranked in the top 50 nationally in Cancer, Cardiology & Heart Surgery, ENT, Geriatrics, and Neurology & Neurosurgery.

#3

Ranked third among all hospitals in Ohio.

Ethisphere – a global leader in defining and advancing the standards of ethical business practices – recognized UH as one of World’s Most Ethical Companies in 2021.

News About University Hospitals’ Centers of Excellence+