Our Goal Is Your Safe & Comfortable Hospital Stay

Room Amenities

All patient rooms include the following services at no extra charge:

• Television Service. Your in-room television offers free basic cable TV service which includes movies, sports, news, many popular cable networks and local programming. The TV remote allows you to adjust the volume, change channels and turn the TV on and off from your bed.
• Telephone Service. Telephones are provided in all patient rooms. To place a local call, dial 9, wait for the dial tone, then place your call. To make a long-distance call, dial 9+0+ the number. For further dialing instructions, dial 0 and a hospital operator will assist you.
• Cell phones may be used throughout the hospital except when in close proximity (4 feet) to a patient on monitoring equipment. To protect patient privacy, cell phones may not be used to take photos or videos on UH Beachwood Medical Center property. Please respect the privacy and dignity of others.
• High-Speed Wireless Internet. UH Beachwood Medical Center is pleased to provide free wireless high-speed internet access for our patients and guests. To connect, please follow these steps:
  • Turn on the laptop or other Wi-Fi device with wireless enabled
  • Connect to the wireless network “UH_Guest”
  • Launch the Web browser and go to the website www.UHhospitals.org
  • Some users may need to configure the SSID or network name to “UH_Guest.”

  For technical support, please call 1-888-304-9131. (Dial 0 and the operator will assist you with this call.)

Patient Meals

To serve you better, we offer an innovative meal preparation and delivery system that lets you order what you want, when you want it. You may order your meals to be delivered anytime between 7 a.m. and 6:30 p.m., seven days a week. When you are settled in your room, you’ll receive a menu and instructions for ordering your meals. Feel free to order a snack for later in the evening.

Additional Information for Patients

Mail and Flowers. Mail and packages will be delivered to your room. Any mail received after your discharge will be forwarded to your home address. Florists deliver directly to patient rooms. Outgoing mail may be taken to the nursing station or given to your attending nurse.

Valuables. If you have valuables, please give them to a relative or friend to take care of during your stay. Although UH Beachwood Medical Center takes great care with your belongings, we are not responsible for lost or missing items. Store your eyeglasses, contact lenses, hearing aids and dentures in containers labeled with your name and place them in your bedside table when not in use. Please do not leave them on your bed or food tray, as they may be damaged or lost.

For the Hearing Impaired. UH Beachwood Medical Center offers an interpreter service for the hearing impaired at no charge, including telephones with amplification devices. A special telecommunications device (TTY) also is available. Please ask your nurse for more information.

Rapid Response Team. If you or your loved one’s condition seems to be changing, please contact your nurse. You also can request to see the nurse manager or nursing supervisor to share your concerns, and you can request that the staff contact our rapid response I-Team for evaluation. The I-Team is available 24/7 to evaluate patients and collaborate with the patient, family, nurse and physician in providing appropriate intervention.

Pastoral Care. For many people, a hospital admission can be a stressful experience. You find yourself in unfamiliar surroundings separated from your family, friends and religious community. To help during your stay, UH Beachwood Medical Center offers confidential chaplain services 24/7 for patients and families. Please talk to your nurse to arrange a pastoral call.

Discharge Information. Most patients will be discharged by 11 a.m. although tests or test results could extend your stay. Please make arrangements with a family member or friend to drive you home. If the person taking you home does not arrive by the time you’re discharged, you may wait in our discharge lounge.

Electronic Health Record

Our electronic health record system provides you with safe, secure access to your personal health information through our online patient portal, UH MyChart. Sign up today and enjoy having all your health information and test results in one place.

Patient Privacy

At UH Beachwood Medical Center, all patient information is confidential. We carefully follow the Health Insurance Portability and Accountability Act (HIPAA), which requires hospitals to ensure the confidentiality, integrity and availability of all electronic protected health information.

Patient Advocacy

If at any time you have questions or concerns about any aspect of your stay with us, please bring them to the attention of your nurse or any team member. If you believe that your nurse or the team member has not fully addressed your questions or concerns to your satisfaction, please ask to speak to the department manager or administrative coordinator.

You can also call the UH Beachwood Medical Center Patient Safety Hotline to speak to the patient safety, privacy and compliance officer, call the UH Beachwood Medical Center Patient Advocacy Line, or contact DNV GL Healthcare or the Ohio Department of Health as follows:

UH Beachwood Medical Center Patient Safety Officer
216-545-4852

UH Beachwood Medical Center Patient Advocacy Line
216-844-7502

DNV GL Healthcare
866-496-9647
dnvglhealthcare.com

Ohio Department of Health
800-342-0553
HCComplaints@odh.ohio.gov

If you have a concern about patient safety or quality of care at UH Beachwood Medical Center and you are not satisfied with how we resolved your concern, you can contact The Joint Commission. Visit www.jointcommission.org and click on "Report a Patient Safety Event" in the Action Center or call 800-994-6610.

Additional Resources for Patients and Visitors

• Patient Pricing Information
• Health Insurance Directory
• Medical Records
• Leadership
• Health and Wellness Library
• Your Care Team
• Emmi Health Education Programs
• Patient Safety and Security
• Speak Up Program
• Classes and Events
• Patient Rights & Responsibilities
• Advance Care Planning
• The Science of Health blog