How to Start an On Demand Virtual Care Visit
To begin, you'll need a device with internet, your insurance or credit card, and to be in Ohio. Log in to your MyChart account and select “On Demand Virtual Care” from the Get Care section.
UH On Demand Virtual Care should not be used for medical emergencies. Please call 9-1-1 or visit your nearest emergency room if you are experiencing serious symptoms such as chest pain, difficulty breathing or uncontrolled bleeding.
Immediate Treatment for Common Illness
UH On Demand Virtual Care is perfect for treating conditions that require care but do not need in-person procedures or tests, such as:
- Allergies and sinus issues
- Cold, flu, COVID-19 and cough
- Ear pain (adults 18 years old and older)1
- Headache
- Stomach ache, nausea, vomiting or diarrhea
- Pinkeye
- Rash and skin condition
- Sore throat1
- Urinary tract infections1
1: Please note that for children experiencing ear pain, sore throat or UTI symptoms, they must be treated in person. Contact your UH Rainbow pediatrician or visit a UH Urgent Care.
Affordable Virtual Care
UH On Demand Virtual Care visits cost $65 for self-pay. With insurance, you'll be billed at your plan's rate. Most plans apply visits to your deductible or cover part. UH caregivers, check your benefits.
Get Started OnlineHow to Start an On Demand Virtual Care Visit
To begin, you'll need a device with internet, your insurance or credit card, and to be in Ohio. Log in to your MyChart account and select “On Demand Virtual Care” from the Get Care section.
UH On Demand Virtual Care should not be used for medical emergencies. Please call 9-1-1 or visit your nearest emergency room if you are experiencing serious symptoms such as chest pain, difficulty breathing or uncontrolled bleeding.
Frequently Asked Questions
- What are the hours for UH On Demand Virtual Care?
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UH On Demand Virtual Care is available 7 days a week, 7 a.m. – 11 p.m., EST.
- Can you access UH On Demand Virtual Care from anywhere?
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Patients can access UH On Demand Care from anywhere convenient to them – home, school or work. Due to licensing requirements, you must be physically located within the State of Ohio at the time of service to use UH On Demand Virtual Care.
- Does insurance cover UH On Demand Virtual Care visits?
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UH On Demand Virtual Care visits are $65 per video visit. You may choose to bill your insurance (you may be asked to pay a copay) or you can choose not to use insurance and pay for this visit up front. Many insurances will apply a virtual visit to your deductible or cover part of the service.
- Will my primary care provider be notified of this visit?
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We use electronic medical records, so your UH provider will be able see the record of this visit and coordinate referrals with University Hospitals specialists if you need further care.
- Can I do a UH On Demand Virtual Care visit with my child?
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This service is available for pediatric patients age 1 year and older. Child must be accompanied by a parent or legal guardian. Please have a flashlight and thermometer handy.
- How quickly can I see a provider?
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Most patients are seen within 15 minutes.
- Can UH On Demand Virtual Care write prescriptions?
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If a prescription is needed for your urgent care visit, your healthcare provider can prescribe it. The prescription will electronically be sent to the pharmacy of choice.
- Is UH On Demand Care a safe and secure platform?
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Yes, UH has ensured that this technology is safe and secure at our highest standards.
How to Prepare For A Video Visit
If this is your first virtual health visit with University Hospitals, follow our step-by-step instructions.
Questions After Your UH On Demand Virtual Care Visit?
You will have up to 7 days after your visit to send a message through your University Hospitals MyChart account for any questions regarding prescriptions, pharmacies or instructions that only the provider can answer.
Technical Problems with Your Visit?
If you are having technical difficulties during your On Demand Virtual Care Visit, please call UH MyChart Patient Support at 216-286-8960.
Looking for Additional Care Options?
At University Hospitals, we provide care at every level from on-demand care to emergencies - and everything in between.
Introducing E-Visits
If now is not the right time for a video visit, you can select our E-Visit option for many mild to moderate illnesses and skin conditions.
Learn more about Virtual Visits
Click here to read additional blogs on virtual visit.
What You Need to Know About UH On Demand Virtual Care
How Virtual Care Keeps You Healthy – and Safe
Curious About UH On Demand Virtual Care? Here’s What to Expect
