Urgent Care at University Hospitals

UH Virtual Urgent Care

Now offering virtual urgent care from anywhere in Ohio. This service is available from 7 a.m. until 11 p.m., 7 days a week. To start a visit, you will need: a computer, tablet or smartphone, a high-speed internet connection and your driver’s license. Please note: Children experiencing ear pain, sore throat or UTI symptoms must be treated in person. Contact your pediatrician or visit an urgent care.

Start Your Virtual Urgent Care Visit Now

Available 7 days a week, 7 a.m. – 11 p.m. EST

Start Visit

Please Note: Virtual urgent care should not be used for emergencies. Please call 9-1-1 or visit your nearest emergency room if you are experiencing serious symptoms such as chest pain, difficulty breathing or uncontrolled bleeding.

Please upload a copy of your photo ID for identity verification. For patients age 2-17, please upload a copy of the legal guardians photo ID. Acceptable forms of photo ID’s are:

Driver’s License
State Identification ID
Passport
Military Identification ID
Student Identification ID

Introducing E-Visits

If now is not the right time for a real-time video visit, you can select our E-Visit option for many mild to moderate illnesses and skin conditions. Once you complete an online questionnaire, you will receive an emailed diagnosis and treatment plan during office hours, or first thing the next morning if the visit is completed after hours. E-Visits are available for patients 2 years old and older. A parent or legal guardian must complete and submit the E-Visit for children under 18. Please note there are several symptoms that require a video visit or in-person care. In these cases, you will not be charged for your E-Visit and will be recommended to contact a provider.

Learn More

Start E-Visit

UH Virtual Urgent Care Offers:

Availability

7 Days a Week
7 a.m. - 11 p.m. EST

Affordable Cost

$49 per visit – no insurance necessary. A discounted service for UH caregivers and their families covered under UH medical plans.

Conditions Treated

Ideal for treating conditions that need care, but don't need in-person procedures or immediate testing, such as:

Allergies
Colds and Flu
Coughs
Nausea, Vomiting or Diarrhea
Rashes and skin condition
Sinus pain
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Ideal for treating conditions that need care, but don't need in-person procedures or immediate testing, such as:

Allergies
Colds and Flu
Coughs
Ear pain¹
Headaches
Nausea, Vomiting or Diarrhea
Pinkeye
Rashes and skin conditions
Sinus pain
Sore throat¹
Urinary tract infections¹

1: Children experiencing ear pain, sore throat or UTI symptoms must be treated in person. Contact your pediatrician or visit an urgent care.

If you are experiencing chest pain or respiratory distress please visit your nearest emergency room.

Real-Time Video Conferencing

Providers are ready to meet with you and review your symptoms, make a diagnosis, prescribe medication ‐ if clinically needed, and answer your questions.

Hassle-Free

Access to a UH provider while avoiding the out-of-pocket expense and wait time at an emergency room or urgent care. Also saves you the hassle of taking off work, drive time and parking.

Kid-Friendly Care

Children 2 and older can now receive health care virtually from home.
Please note ear pain, sore throat and UTI symptoms must be treated in person. Contact your pediatrician or visit a Rainbow Urgent Care.

Questions After Your Urgent Care Visit?

For questions regarding prescriptions, pharmacies or instructions that only the virtual urgent care provider can answer, give us a call and a team member will contact you via phone within one (1) business day.

Call 216-286-5281

Problems with Your Visit?

Refunds are given due to technical connectivity or malfunction issues, paying for the visit and not receiving the service, and ER-related or clinical reasons at the time of your visit. Please allow five business days to receive a response.

Submit a Refund Request

Frequently Asked Questions

What are the hours for UH Virtual Urgent Care?

UH Virtual Urgent Care is available 7 days a week, 7 a.m. – 11 p.m. EST on the UH Virtual Visit platform. UH Virtual Urgent Care provides access to a UH doctor while avoiding the out-of-pocket expense and wait at an emergency room or urgent care.

What conditions can be treated with virtual urgent care?

UH Virtual Urgent Care is ideal for treating conditions that need care but do not need in-person procedures or testing. Conditions that can be ideally treated through this option include: colds and flu, headache, earaches*, sore throats*, urinary problems/UTI*, allergies, insect bites, pink eye, rash and more.

*Please note for pediatric patients these conditions should be treated in person. We recommend scheduling an appointment with your pediatrician or visiting an urgent care.

Can you access UH Virtual Urgent Care from anywhere?

Due to licensing requirements, you must be physically located within the State of Ohio at the time of service to utilize UH Virtual Urgent Care.

What does a virtual urgent care visit cost?

The cost is $49 per visit.

Does insurance cover UH Virtual Urgent Care visits?

Many insurances will apply this to your deductible or cover part of the service. You will be provided the appropriate documentation to submit to your insurance after the visit is completed. UH Virtual Urgent Care does not submit to insurance directly at this time.

Will my primary care provider be notified of this visit?

We use electronic medical records, so your UH provider will be able see the record of this visit and coordinate referrals with University Hospitals specialists if you need further care.

Can I do a virtual urgent care visit with my child?

This service is available for pediatric patients 2 years and older. Child must be accompanied by a parent or legal guardian. Please have a flashlight and thermometer handy.

How quickly can I see a provider?