Urgent Care at University Hospitals

UH Virtual Urgent Care

Open 7 days a week, you can get medical care by a UH provider from anywhere in Ohio. All you need to begin your virtual urgent care visit is a computer, tablet or smartphone, a high-speed internet connection and photo ID.

UH Virtual Urgent Care Will Open at 7 a.m.

Hours: Monday – Sunday 7 a.m. – 11 p.m.

Please Note: Virtual urgent care should not be used for emergencies. Please call 9-1-1 or visit your nearest emergency room if you are experiencing serious symptoms such as chest pain, difficulty breathing or uncontrolled bleeding.

Please upload a copy of your photo ID for identity verification. For patients age 2-17, please upload a copy of the legal guardians photo ID. Acceptable forms of photo ID’s are:

  • Driver’s License
  • State Identification ID
  • Passport
  • Military Identification ID
  • Student Identification ID

UH Virtual Urgent Care Offers:


7 Days a Week
7 a.m. - 11 p.m. EST

Affordable Cost

$49 per visit – no insurance necessary. A discounted service for UH caregivers and their families covered under UH medical plans.

Conditions Treated

Ideal for treating conditions that need care, but don’t need in-person procedures or immediate testing, such as:

  • Allergies
  • Colds and Flu
  • Coughs
  • Nausea, Vomiting or Diarrhea
  • Rashes and skin condition
  • Sinus pain
  • See More +

Ideal for treating conditions that need care, but don’t need in-person procedures or immediate testing, such as:

  • Allergies
  • Colds and Flu
  • Coughs
  • Earaches*
  • Headaches
  • Nausea, Vomiting or Diarrhea
  • Rashes and skin conditions
  • Sinus pain
  • Sore throat*
  • Urinary tract infections*

*Please note for pediatric patients these conditions should be treated in person. We recommend scheduling an appointment with your pediatrician or visiting an urgent care.

If you are experiencing chest pain or respiratory distress please visit your nearest emergency room.

Real-Time Video Conferencing

Providers are ready to meet with you and review your symptoms, make a diagnosis, prescribe medication ‐ if clinically needed, and answer your questions.


Access to a UH provider while avoiding the out-of-pocket expense and wait time at an emergency room or urgent care. Also saves you the hassle of taking off work, drive time and parking.

Kid-Friendly Care

Children 2 and older can now receive health care virtually from home.

Questions After Your Urgent Care Visit?

For questions regarding prescriptions, pharmacies or instructions that only the virtual urgent care provider can answer, give us a call and a team member will contact you via phone within one (1) business day.

Call 216-286-5281

Problems with Your Visit?

Refunds are given due to technical connectivity or malfunction issues, paying for the visit and not receiving the service, and ER-related or clinical reasons at the time of your visit. Please allow five business days to receive a response.

Submit a Refund Request

Frequently Asked Questions

Learn more about Virtual Visits

Click here to read additional blogs on virtual visit.

What You Need to Know About Virtual Urgent Care

A patient talking to a doctor using digital tablet

How Virtual Visits Keep You Healthy – and Safe


Curious About Virtual Visits? Here’s What To Expect

virtual visit