On-Demand Care For You – How You Need It

At University Hospitals, we provide care at every level from on-demand care to emergencies - and everything in between. Making the best health care decisions for your family starts with knowing where to go.

Compare Choices

Find which University Hospitals On-Demand care option will work best for your need.

E-Visit
On-Demand Urgent Care
Walk-in Care
Ortho Injury Care

Features

E-Visit

Online questionnaire with emailed treatment plan

On-Demand Care

On-demand video visit for minor illness

Walk-in Care

Walk-in care for minor health concerns

Ortho Injury Care

Urgent care for orthopedic injuries

Treatment
Mild to moderate illness and skin issues

Below is a list of common symptoms treated.

  • Cold, sinus infection or flu
  • Seasonal allergies
  • Pinkeye
  • Urinary tract infection
  • Vaginal yeast infection
Mild to moderate illness and skin issues

Below is a list of common symptoms treated.

  • Allergies, except severe reactions
  • Coughs, colds and sore throats
  • COVID-19 exposure
  • Fever and flu-like symptoms
  • Migraine
  • Pink eye, eye redness, discharge or itchiness
  • Poison ivy
  • Skin irritation or rash without fever
  • Urinary tract infection (UTI)
Mild to moderate illness and minor injury

Below is a list of common symptoms treated.

  • Allergies, except severe reactions
  • Bee stings and insect bites
  • Broken bones and fractures
  • Coughs, colds and sore throats
  • COVID-19 exposure
  • Cuts that may require stitches
  • Dehydration
  • Ear pain
  • Fever and flu-like symptoms
  • Joint pain, dislocation or injury
  • Migraine
  • Minor burns
  • Pink eye, eye redness, discharge or itchiness
  • Poison ivy
  • Skin irritation or rash without fever
  • Sports injury (excluding concussion)
  • Work-related injuries (non-emergent)
  • Urinary tract infection (UTI)
Mild to moderate illness and minor injury

Below is a list of common symptoms treated.

  • Broken bones and fractures
  • Joint pain, dislocation or injury
  • Sports injury (excluding concussion)
  • Sprains, strains and deep bruises
  • Tendon and ligament injuries
Availability
7 a.m. - 11 p.m. EST
7 days a week

You may complete an e-visit 24/7 but if outside 7 a.m. - 11 p.m., you can expect a response the next morning.

7 a.m. - 11 p.m. EST
7 days a week
Hours vary by location
7 days a week
Hours vary by location
7 days a week
Care Team
UH provider
UH provider
UH provider
UH Orthopedic specialists
Type of Visit
Online questionnaire
Live video visit
In Person
In Person
Approximate Wait Time
Treatment plan within an hour

Create an account, complete a 5-to-15-minute questionnaire online 24/7, and a UH provider will review your information and email you a treatment plan during office hours, or first thing the next morning if the visit is completed after hours.

Most visits seen within 15 minutes
Varies by location and provider
Varies by location
Age Requirement
Ages 2 to 75 years old

Children 2 years old and older can receive care from home. A parent or legal guardian must complete and submit the E-Visit for children under 18. Please note, there are several symptoms that require a video visit or in-person care. In these cases, you will not be charged for your child’s E-Visit and will be recommended to contact a pediatrician.

Ages 2 years old and up

Parents must be present for children under 18. Some restrictions apply.

All ages
All ages
To Access Service
Be physically located within the State of Ohio at the time of visit
Be physically located within the State of Ohio at the time of visit
Walk into a location
Walk into a location
Cost
$40
$49 or less
Varies by Insurance

Insurance is not required to receive treatment; however, we accept all major medical plans. Co-pays, deductibles and items not covered by insurance are paid at the time of your visit.

Varies by Insurance

Insurance is not required to receive treatment; however, we accept all major medical plans. Co-pays, deductibles and items not covered by insurance are paid at the time of your visit.

COVID-19 Protocol
Evaluation and order for testing if necessary
Evaluation and order for testing if necessary
Evaluation and on-site testing
Not available
On-site Lab and Imaging Services
Not available
Not available
Available
Available
Prescriptions, if clinically necessary
Prescription sent to pharmacy of choice
Prescription sent to pharmacy of choice
Prescription sent to pharmacy of choice
Prescription sent to pharmacy of choice
Results
Results available in Zipnosis
Available in UH medical record
Available in UH medical record
Available in UH medical record
 
 

On-demand care is not meant to replace in-person visits with your primary care provider. Consider these options when you have a medical condition that is not a life-threatening emergency, and your PCP is unavailable. Our care teams use electronic medical records to communicate with your UH provider, and coordinate referrals with University Hospitals specialists if you need further care.

Looking For Additional Care Options?

Primary Care

In-person or virtual visit with a specific primary care doctor. Appointments are required.

Pediatric Care

In-person visit with your child's pediatrician. Same-day sick visits available; appointments are required.

Emergency Room

Call 9-1-1 if you are experiencing serious symptoms such as chest pain, difficulty breathing or uncontrolled bleeding

Use this chart to save you time, avoid unnecessary costs and ensure that you receive the best possible care in every situation.

A chart showing a spectrum of injury/illness severity and where to go to treat it.

Know Your Choices For Care

At University Hospitals, we provide care at every level from virtual care to emergencies - and everything in between. Making the best health care decisions for your family starts with knowing where to go.

The Emergency Room Often is Not the Right Place To Go

What You Need To Know About Virtual Urgent Care

Urgent Care, Orthopedic Injury Clinic or ER: Where to Go for Care