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How to Start an On Demand Virtual Care Visit

To start a visit, you will need: a computer, tablet or smartphone, a high-speed internet connection, your insurance card or credit card, and you must be located in the state of Ohio. Log in to your MyChart account to access UH On Demand Virtual Care.

UH providers are ready to meet with you and review your symptoms, make a diagnosis, prescribe medication if needed, and answer your questions.

Start On Demand Virtual Care Visit

UH On Demand Virtual Care should not be used for medical emergencies. Please call 9-1-1 or visit your nearest emergency room if you are experiencing serious symptoms such as chest pain, difficulty breathing or uncontrolled bleeding.

Conditions We Treat With On Demand Virtual Care

UH On Demand Virtual Care is ideal for treating conditions that require care but do not need in-person procedures or testing. Conditions that can be treated through this option include:

  • Allergies
  • Colds and Flu
  • Coughs
  • Ear pain (adults 18 years old and older)1
  • Headaches
  • Nausea, Vomiting or Diarrhea
  • Pinkeye
  • Rashes and skin conditions
  • Sinus pain
  • Sore throat1
  • Urinary tract infections1

1: Please note that for children experiencing ear pain, sore throat or UTI symptoms, they must be treated in person. Contact your UH Rainbow pediatrician or visit a UH Urgent Care.


Affordable, Convenient Option for Care

UH On Demand Virtual Care visits are $65 for a self-pay visit. If you have insurance, you will be billed at your insurance company’s contracted rate. Many insurance plans will apply a virtual visit to your deductible or cover part of the service.

If you are a UH caregiver, check your benefits for patient responsibility.

How to Start an On Demand Virtual Care Visit

To start a visit, you will need: a computer, tablet or smartphone, a high-speed internet connection, your insurance card or credit card, and you must be located in the state of Ohio. Log in to your MyChart account to access UH On Demand Virtual Care.

UH providers are ready to meet with you and review your symptoms, make a diagnosis, prescribe medication if needed, and answer your questions.

Start On Demand Virtual Care Visit

UH On Demand Virtual Care should not be used for medical emergencies. Please call 9-1-1 or visit your nearest emergency room if you are experiencing serious symptoms such as chest pain, difficulty breathing or uncontrolled bleeding.

Frequently Asked Questions

How to Prepare For A Video Visit

If this is your first virtual health visit with University Hospitals, follow our step-by-step instructions.

Questions After Your UH On Demand Virtual Care Visit?

You will have up to 7 days after your visit to send a message through your University Hospitals MyChart account for any questions regarding prescriptions, pharmacies or instructions that only the provider can answer.

Technical Problems with Your Visit?

If you are having technical difficulties during your On Demand Virtual Care Visit, please call UH MyChart Patient Support at 216-286-8960.

Looking for Additional Care Options?

At University Hospitals, we provide care at every level from on-demand care to emergencies - and everything in between.

Compare Options for Care

Introducing E-Visits

If now is not the right time for a video visit, you can select our E-Visit option for many mild to moderate illnesses and skin conditions.

Learn More

Learn more about Virtual Visits

Click here to read additional blogs on virtual visit.

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