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Get answers online with virtual care.

For colds, allergies, minor illnesses, or skin issues, get care from home with UH On Demand Virtual Care. Available for adults and kids 1 year and older. Online or by phone, 7 days a week, 7 a.m. – 11 p.m.

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Immediate Treatment for Common Illness

UH On Demand Virtual Care is perfect for treating conditions that require care but do not need in-person procedures or tests, such as:

  • Allergies and sinus issues
  • Cold, flu, COVID-19 and cough
  • Ear pain (adults 18 years old and older)1
  • Headache
  • Stomach ache, nausea, vomiting or diarrhea
  • Pinkeye
  • Rash and skin condition
  • Sore throat1
  • Urinary tract infections1
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1: Please note that for children experiencing ear pain, sore throat or UTI symptoms, they must be treated in person. Contact your UH Rainbow pediatrician or visit a UH Urgent Care.

Affordable Virtual Care

UH On Demand Virtual Care visits cost $65 for self-pay. With insurance, you'll be billed at your plan's rate. Most plans apply visits to your deductible or cover part. UH caregivers, check your benefits.

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How to Start an On Demand Virtual Care Visit

To begin, you'll need a device with internet, your insurance or credit card, and to be in Ohio. Log in to your MyChart account and select “On Demand Virtual Care” from the Get Care section.

UH On Demand Virtual Care should not be used for medical emergencies. Please call 9-1-1 or visit your nearest emergency room if you are experiencing serious symptoms such as chest pain, difficulty breathing or uncontrolled bleeding.

Frequently Asked Questions

How to Prepare For A Video Visit

If this is your first virtual health visit with University Hospitals, follow our step-by-step instructions.

Questions After Your UH On Demand Virtual Care Visit?

You will have up to 7 days after your visit to send a message through your University Hospitals MyChart account for any questions regarding prescriptions, pharmacies or instructions that only the provider can answer.

Technical Problems with Your Visit?

If you are having technical difficulties during your On Demand Virtual Care Visit, please call UH MyChart Patient Support at 216-286-8960.

Looking for Additional Care Options?

At University Hospitals, we provide care at every level from on-demand care to emergencies - and everything in between.

Compare Options for Care

Introducing E-Visits

If now is not the right time for a video visit, you can select our E-Visit option for many mild to moderate illnesses and skin conditions.

Learn More

Learn more about Virtual Visits

Click here to read additional blogs on virtual visit.

What You Need to Know About UH On Demand Virtual Care

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How Virtual Care Keeps You Healthy – and Safe


Curious About UH On Demand Virtual Care? Here’s What to Expect

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