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Virtual Care Anytime

Access virtual care your way. At UH, you can choose the virtual care visit that fits your schedule at home or wherever you are.

Find the right option for you.

Virtual Care at UH

Life is hectic and finding time for medical appointments can be challenging. At UH, our virtual care options offer you convenient and simple ways to connect with a UH provider. Receive medical care for minor health concerns from the comfort of your home or anywhere in Ohio.

Virtual Care Options

Scheduled Video Visits

Scheduled video visits offer an ideal way to maintain your health with the provider you trust. Connect with your own UH provider at a time that works best for both of you.

Schedule a Visit

On Demand Video Visits

Adults and children aged 1 year and older can video chat with UH provider, without an appointment, for the diagnosis and treatment of minor medical issues. Available 7 days a week, from 7 a.m. to 11 p.m.


E-visits are ideal for 24/7 communication with a UH provider. Simply complete an online questionnaire with your symptoms and medical history to receive your diagnosis and treatment plan within 24 hours

Start Your Virtual Visit with MyChart

Virtual care is a simple 3-step process. To start any virtual care visit, sign in to your UH MyChart account and navigate to the "Get Care". Both new and existing patients can log in and choose their preferred virtual visit option.

Step 1

Choose a virtual visit option to begin visit.

Step 2

Share your symptoms and concerns with UH provider.

Step 3

Receive personalized treatment.

Common Concerns Virtual Visits Treat

  • Allergies and sinus issues
  • Cold, flu, COVID-19 and cough
  • Ear pain (adults 18 years old and older)
  • Headache
  • Stomach ache, nausea, vomiting or diarrhea
  • Pinkeye
  • Rash and skin condition
  • Sore throat
  • Urinary tract infections

For medical emergencies, call 9-1-1 or visit your nearest emergency room if you are experiencing serious symptoms such as chest pain, difficulty breathing or uncontrolled bleeding.

Virtual Care Pricing

Insurance coverage for virtual visits may depends on your health plan, and you'll be charged at your plan's rates. To understand any potential out-of-pocket expenses, please review your benefit plan.

Virtual Care Support

Learn what steps to take in order to get the most out of your virtual visit and ensure it goes smoothly.

FAQs about Virtual Care

Discover answers to frequently asked questions regarding virtual care options at UH.