Patient Care Advocacy

If you have concerns about any part of your care, we encourage you to first talk with your doctor, nurse or other caregiver. If your concerns are not resolved, or you prefer to talk with a third party, our Patient Care Advocates are here to help. You can freely voice complaints and suggest changes without being subject to coercion, discrimination, reprisal or unreasonable interruption of care, treatment and services. You may contact a Patient Care Advocate by phone, mail, email or fax. Our goal is to acknowledge your concern within one business day. We can:

• Address questions or concerns you have about your care
• Help you exercise your healthcare rights
• Review patient safety issues
• Clarify hospital policies
• Bridge the gap where you feel your expectations have not been met
• Provide information about hospital and community services
• Receive compliments for outstanding doctors and staff members
• Serve as a formal grievance mechanism for you and your family

We hope that through our efforts, you and your family will have a positive experience at University Hospitals.

Email: UHCPatientCareAdvocate@UHHospitals.org
Phone: 216-844-7502