Visiting Hours Encourage Friends and Family to Spend Time With Patients

  • We welcome visitors between the hours of 8 a.m. and 8 p.m.
  • All parents/guardians and visitors must obtain a FAST-PASS ID badge before going to the patient unit.
  • We maintain a list of approved visitors for each patient that is created by the child’s parent/guardian.
    • If you are planning to visit, please contact the parent/guardian of the child to be added to the visitor list as the parent/guardian desires.

It is your right to have support persons* (visitors) come to see you or your child in the hospital. We welcome and encourage their visits, and we try to be as flexible as possible to meet your and your support persons’ needs. Under certain circumstances, it may be necessary to limit visitation. For instance, visitation may be restricted to abide by a parent/patient’s preferences; to control the spread of infection; to heed a physician or nurse’s best clinical judgment; if visitation interferes with the care of the patient or other patients; to maintain privacy; or to ensure a quiet, restful atmosphere for the patient or the patient’s roommate. You are entitled to an explanation whenever a restriction is placed on visitation.

General University Hospitals Visitation Guidelines for Pediatric Patients:

  • Please check with the nurse for any specific visitation guidelines for your nursing unit.
  • Our recommendation is to limit the number of support persons (visitors) at any one time.
  • Please check with nursing personnel before bringing young siblings or children to visit.
  • Please don’t visit if you are sick or might have a cold or other illness.
  • Ensure that children who visit are supervised by an adult at all times.
  • Keep voices low.
  • Please do not bring latex balloons to the hospital.

* A support person can be a spouse, family member, same-sex partner, friend or other individual who supports the patient during his or her hospital stay. There is no limit to who may be designated a support person by the patient and no restrictions based on race, color, national origin, religion, sex, gender identity, sexual orientation or disability.

General and Patient Information

For information such as directions around campus or a telephone number to a patient’s room, or for help getting in touch with a head nurse, please contact Patient Information and Reception Services at 216-844-3911, ext 43911 (24 hours a day). Patient Information and Reception Services also operates a network of six Information Desks at key hospital locations.

Surgery Visitation and Waiting Areas

A staff member will guide all visitors to the pre-op and recovery areas. No food or drinks are allowed in the waiting room or pre-op area. Cell phones may only be used in the waiting room.

During Surgery

After the patient has gone into surgery, the family should go to the waiting area and check in with the receptionist. The family is asked to wait at least 10 minutes after the patient has gone into surgery before leaving the area. During this time, it is possible that the doctors may need to ask additional questions or speak with the parents.

Parents/guardians should ask the receptionist for a pager if they are leaving the waiting area.

The Recovery Room

Up to two family members or visitors may visit in recovery. Visits begin as soon as the patient is settled into recovery.

No children under the age of 12 are allowed to visit in the recovery room.

Discharge Area

Each patient is allowed two visitors in the discharge area.

See our complete Guide to Surgery for more information.

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