Emergency Room at St. John Medical Center
Emergency Care for Residents of Westlake and Surrounding Cities
To keep you and your family safe and healthy, UH continues to provide 24/7 emergency care at our emergency room locations. Learn more
We appreciate your trust in us for care and want to assure you that University Hospitals remains committed to keeping you and your family healthy, and will continue to provide you with the health care services you need.
Our emergency room remains open 24/7/365 for walk-in emergency care. The health and safety of our patients and staff is our top priority, so we are following best practices for cleanliness, infection control and employee health at all of our facilities. As an added precaution, we ask that patients experiencing flu-like symptoms call before coming into the ER. By answering our COVID-19 screening questions honestly, we will be able to provide you with the appropriate level of care while ensuring the safety of all ER patients.
Planning To Go to the ER Because of COVID?
NOTE: We are experiencing extraordinary demand in our emergency department. To best serve our patients experiencing medical emergencies, we are no longer providing COVID-19 testing for patients in our emergency department, unless admission to the hospital is anticipated.
For a majority of people, having COVID-19 is not a medical emergency. The condition does not require immediate medical attention unless you are having severe, life-threatening symptoms, which may include:
- Difficulty breathing
- Fever of 103 degrees or higher
- Racing heart
- Confusion or difficulty walking
- Bluish lips or face
- Severe cough or headache
- Chest pain or pressure
If you are having milder COVID-19 symptoms it is safe to stay home to recover without seeing a doctor unless severe or life-threatening symptoms develop. If you wish to see your doctor, call or schedule online to make an in-person appointment or a virtual appointment through UH Virtual Urgent Care.
24 Hours A Day, 365 Days a Year
In the event of a life-threatening emergency, patients should call 9-1-1 or visit the nearest emergency department immediately.
Safety in the ER
Watch to see how UH ERs are taking steps to separate patients with fever and respiratory symptoms to ensure safety for all UH patients.
ER, Orthopedic Injury Clinic or Urgent Care? Where to go for care.
At UH St. John Medical Center in Westlake, OH, our ER experts provide high-quality 24/7 care for adult and pediatric patients in need of emergency medical services. Our experts are trained to handle the most challenging cases, time-sensitive surgeries and traumatic injuries for every emergency from chest pain to trauma – and everything in between.
Covid-19 Testing Locations
UH offers COVID-19 evaluation and testing at convenient locations across Northeast Ohio. Learn more about when a COVID-19 test is appropriate and the different options available to you. Currently our urgent care locations use PCR, the most accurate form of coronavirus testing. Tests are sent to a central laboratory location and results are available after completion of the visit.
Why choose UH St. John Emergency Room?
Staff led by board-certified physicians and nurses within a full-service hospital
High-quality emergency care for adult and pediatric patients
Access to care at Cleveland’s premier health care system and top-ranked specialists
Quick Heart Attack Response
EMS personnel use remote STEMI EKG readings to notify hospital staff of heart attack and to prepare for patient’s arrival
Life Flight Availability
Safe, fast helicopter transport of critically ill or injured
Clinical Decision Unit
23-hour patient observation without a hospital admission
Targeted temperature management therapy regulates body temperature for cardiac patients
On-site Lab and X-ray
Equipped with on-site lab and X-ray capabilities to provide results right away which allows for rapid diagnosis and immediate treatment
Provides high-quality, safe patient care to achieve excellent clinical outcomes while always considering patient needs and preferences
Free on-site, self-parking that is monitored 24/7 by security for all patients and visitors
Treatment for Trauma and Emergencies
- Head trauma or eye injury
- Bleeding that cannot be stopped
- Brain injuries
- Severe abdominal pain
- Migraine/severe headache
Heart Attack Symptoms
Heart Attack Symptoms
- Chest pain
- Wheezing, shortness of breath or difficulty breathing
- Tingling or discomfort
- Heartburn feeling
- Cold sweat
- Nausea or vomiting
- Very high or low vital signs such as blood pressure, heart rate or temperature
Signs of a Stroke
Signs of a Stroke
- Fainting or dizziness
- Sudden numbness or weakness
- One side of the face is drooping
- Difficulty speaking
- Difficulty seeing or blurred vision in one or both eyes
- Loss of balance/coordination
- Change in mental state
- Thoughts of suicide
- Substance abuse
- Broken bones and fractures
- Joint pain, dislocation or injury
- Blistering, large burns or extensive rash
- Tendon and ligament injuries
5 Steps of Emergency Care
- Triage - process of determining the severity of condition
- Registration - gather patient information and obtain consent for treatment
- Treatment – every patients receives treatment from a doctor or mid-level practitioner
- Reevaluation – evaluate test results to determine type of treatment
- Discharge - receive instructions to follow after leaving the emergency room
UH St. John’s ER Achievements
Achieved accreditation as a Chest Pain Center for reducing time to treatment during the critical early stages of a heart attack
Earned Primary Stroke Center certification stroke care
Received the American Heart Association 2021 Stroke GOLD PLUS with Target: Stroke Honor Roll Elite award for stroke care
Designated a Level III trauma center for ability to treat trauma without transfer
Training in Emergency Services
UH St. John Medical Center, in conjunction with the UH EMS Institute, is the region's leader in training and emergency care protocol development. Our emergency staff works closely with the region's EMS providers. ER physicians provide medical direction for over 30 EMS squads. Due to our strong collaboration with the EMS community we have been able to enhance our ability to provide life-saving care.
Training programs include:
- Continuing medical education
- CPR training
- Basic life support
- Advanced cardiac life support
- Pediatric advanced life support
- CPR and AED Training in schools and for the community
Insurance & Payment
We accept all major medical insurance providers, including Medical Mutual of Ohio (MMO) SuperMed. Co-pays, deductibles and items not covered by insurance are paid at the time of your visit.
Know Where To Go For Care
When bumps and bruises, sprains and pains, fever and falls happen you may need an alternative option to primary care. Making the best health care decisions for your family starts with knowing where to go.
Emergency Care for Kids
When your child needs emergency care, UH Rainbow Emergency Rooms offer convenient, kid-friendly medical care from board-certified physicians.