How UH is Keeping You Safe

At University Hospitals, our first priority has always been the health and safety of our patients, our providers and our community. However, due to the COVID-19 health event, we understand that many patients may have concerns about leaving their home to get the health care services they need.

Although we certainly understand your concerns, at some point, delaying exams, tests, procedures and surgeries may pose a greater risk to your health than COVID-19 viral infection. We can assure you that we have strict infection control protocols in place that meet and exceed CDC recommendations, so you can have confidence that University Hospitals is a safe place to be.

You ARE safe at UH so don’t delay your care. Call and schedule your appointment today.

Enhanced Infection Control Measures

Physical Distancing

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To help you maintain physical distancing, waiting room chairs will be placed at 6 foot intervals and safe-distance marks will be placed on the floor for those waiting to check in. Clear barriers may also be in place at the check-in counter. Remote check-in options may also be offered when you call to schedule your appointment.

Schedule Management

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Appointment times will be limited and/or staggered so that waiting room occupancy remains at a safe level. Patients with the most urgent needs for medical care will receive top priority.


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All providers and patients will be screened upon arrival. Anyone with symptoms or risk factors for COVID-19 will be redirected to the appropriate resource for medical attention, which may include an online video visit or phone consultation. Individuals with any of the following will be redirected:

  • A temperature of 100.0 degrees F or higher. For your safety, temperatures are taken with a no-touch forehead sensor not an oral thermometer.
  • Symptoms of respiratory illness such as cough or runny nose.
  • Have traveled outside Ohio in the past 14 days.
  • Have had contact with COVID-19 suspected or diagnosed individuals in the last 14 days.


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All UH providers will wear a mask while caring for you. For the safety of all, patients are also required to wear a mask or cloth face covering when they come to the office. Please make every effort to comply with this important safety measure.

Enhanced Cleaning Schedules

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Waiting rooms, exam rooms, bathrooms and check-in areas will be sanitized regularly throughout the day with a CDC-approved disinfectant. At the close of each business day, a deep cleaning of all areas and surfaces will be done. To further reduce the risk of contamination, all nonessential items have been removed from the waiting areas, including magazines, toys, etc.

Hand Hygiene

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In addition to frequent hand washing, the regular use of hand sanitizer is strongly recommended, particularly when entering or exiting the office space. Hand sanitizer dispensers will be available in all office waiting rooms and exam rooms.

Visitor Restrictions

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As an added precaution, University Hospitals currently has certain visitor restrictions in place to protect our patients and caregivers. Learn more.

Safety at UH

Safety in Physician OfficesSafety in Medical Offices
When you visit UH, you'll notice things are different. That’s because we’ve taken steps to ensure patient safety and to prevent the spread of coronavirus. Watch to learn about our approach to keeping you and your family safe while you’re at UH.
Safety in SurgerySafety in Surgery
Your surgical team members are well-versed in keeping their surroundings sterile. In this video, Lee Ponsky, MD, Chairman of the Department of Urology at University Hospitals, discusses safety precautions for surgical patients during the COVID-19 pandemic.
Safety in the ERSafety in the ER
UH emergency departments comply with Ohio Department of Health and U.S. Centers for Disease Control guidelines for cleanliness. Watch to see how UH ERs are taking steps to separate patients with fever and respiratory symptoms to ensure safety for all UH patients.
Safety in Therapy and RehabSafety in Therapy and Rehab
Stringent cleaning with special signs denoting cleaned surfaces, fewer patients in facilities and masks in which the mouth is visible are a few of the ways UH is keeping therapy and rehab facilities safe, says Chase Majewski, OTR/L, a UH occupational therapist.
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