How UH is Keeping You Safe

At University Hospitals, our first priority has always been the health and safety of our patients, our providers and our community.

It’s safe to get the care you need at University Hospitals. Schedule your appointment today.

Enhanced Infection Control Measures

Physical Distancing

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To help you maintain physical distancing, waiting room chairs will be placed at 6 foot intervals and safe-distance marks will be placed on the floor for those waiting to check in. Clear barriers may also be in place at the check-in counter. Remote check-in options may also be offered when you call to schedule your appointment.

Schedule Management

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Appointment times will be limited and/or staggered so that waiting room occupancy remains at a safe level. Patients with the most urgent needs for medical care will receive top priority.

Screening & Testing

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All providers and outpatients are screened when arriving at a UH facility. Anyone with symptoms or risk factors for COVID-19 are redirected to the appropriate resource for medical attention, which may include an online video visit or phone consultation. These symptoms and risk factors are:

  • A temperature of 100.0 degrees F or higher. For your safety, temperatures are taken with a no-touch forehead sensor not an oral thermometer.
  • Symptoms of respiratory illness such as cough or runny nose.
  • Travel outside Ohio in the past 14 days.
  • Contact in the last 14 days with someone diagnosed or suspected of having COVID-19.

In addition, all UH patients who are admitted as inpatients are tested for COVID-19. This includes patients having surgery, those who are admitted from an emergency department or patients who are transferred from other UH system hospitals, with the type of test depending on whether the patient has COVID-19 symptoms.

If you need to be tested for COVID-19 and are symptomatic, visit one of our testing locations.

If you tested positive for or suspect you have COVID-19, you can visit one of our fever clinic or urgent care locations, which offer comprehensive non-emergency medical care for both COVID-related and non-COVID conditions.


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All UH providers will wear a mask while caring for you. For the safety of all, patients are also required to wear a mask or cloth face covering when they come to the office. Please make every effort to comply with this important safety measure.

Enhanced Cleaning Schedules

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Waiting rooms, exam rooms, bathrooms and check-in areas will be sanitized regularly throughout the day with a CDC-approved disinfectant. At the close of each business day, a deep cleaning of all areas and surfaces will be done. To further reduce the risk of contamination, all nonessential items have been removed from the waiting areas, including magazines, toys, etc.

Hand Hygiene

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In addition to frequent hand washing, the regular use of hand sanitizer is strongly recommended, particularly when entering or exiting the office space. Hand sanitizer dispensers will be available in all office waiting rooms and exam rooms.

Visitor Restrictions

Safety at UH

Safety in RadiologySafety in Radiology
Donna Plecha, MD, Chairman of the Department of Radiology at University Hospitals, discusses safety precautions that are being taken for radiology tests during the COVID-19 (coronavirus) pandemic.
Safety in Therapy and RehabSafety in Therapy and Rehab
Stringent cleaning with special signs denoting cleaned surfaces, fewer patients in facilities and masks in which the mouth is visible are a few of the ways UH is keeping therapy and rehab facilities safe, says Chase Majewski, OTR/L, a UH occupational therapist.
Safety at Urgent Care FacilitiesSafety at Urgent Care Facilities
The health and safety of our patients and staff is our top priority, so we are following best practices for cleanliness, infection control and employee health at all our facilities.
Safety in the ERSafety in the ER
UH emergency departments comply with Ohio Department of Health and U.S. Centers for Disease Control guidelines for cleanliness. Watch to see how UH ERs are taking steps to separate patients with fever and respiratory symptoms to ensure safety for all UH patients.
Safety in Physician OfficesSafety in Medical Offices
When you visit UH, you'll notice things are different. That’s because we’ve taken steps to ensure patient safety and to prevent the spread of coronavirus. Watch to learn about our approach to keeping you and your family safe while you’re at UH.
Safety at UH RainbowSafety at UH Rainbow
At University Hospitals Rainbow Babies & Children’s, our top priority has always been the health and safety of our patients, families and providers. Learn about the additional precautions that are being taken during the COVID-19 (coronavirus) pandemic at UH Rainbow Babies & Children's Hospital and pediatric offices to keep you and your family safe.
Safety in SurgerySafety in Surgery
Your surgical team members are well-versed in keeping their surroundings sterile. In this video, Lee Ponsky, MD, Chairman of the Department of Urology at University Hospitals, discusses safety precautions for surgical patients during the COVID-19 pandemic.