Compassion isn’t just a feeling, it’s a way of doing.
At University Hospitals we’re on a mission to transform health care. We believe it can be better and work for all. And at the heart of this belief are two powerful words - compassion and equity.
Compassion inspires us to reach higher and do more. It is the driving force behind our scientific advancements and our striving to find better ways to care for our communities. It means delivering personalized care with dignity, respect, and exceptional outcomes for all patients.
Whether it be our clinical trials contributing to vaccines for COVID-19 or our creation of the University Hospitals Rainbow Babies & Children’s Ahuja Center for Women and Children to help reduce infant mortality in underserved communities, compassion and equity are principles that instruct everything we do every day.
Stories of Compassion from UH Patients and Staff
Compassion means different things to different people when it comes to health care. For patients, it represents the understanding and true caring they experience when they come to us for care - often during times of real crisis. For our doctors, nurses, technicians and support staff, compassion is the driving force behind everything we do - guiding us as we strive to provide the best care for each and every patient we see.
When 82-year-old Mary Hollingsworth started missing multiple doctor’s appointments, her care team at UH wanted to understand why. When they learned that it was because she could no longer get around safely due to a broken walker, they rallied to restore her mobility.
High school athlete, India, excelled at and enjoyed all kinds of sports, until a torn ACL in her junior year threatened to take her out of the game. Dr. James Voos and his sports medicine team understood how important sports were to India and provided the time, expertise and compassionate care she needed to get back on the playing field.
University Hospitals Listens
We actively seek out suggestions and feedback from our patients and community members, always looking for opportunities to enhance all aspects of the patient experience, including convenience, satisfaction and treatment outcomes. Programs we have developed, include:
Developed the Patient and Family Partnership Council - A forum in which patents can ask questions about their care and gain a better understanding of complex medical issues, empowering them and their families to be informed advocates and decision-makers for their own health. These volunteer groups have grown over the years and are now active across the health system.
Founded Voices for Ohio’s Children - An advocacy group that addresses issues and public policies that affect the physical, psychological and social well-being of the state’s youngest citizens and their families.
In recognition of an increasingly online world, we created an online panel that invites members to tell us what they think about health care in general and their personal experiences with University Hospitals and other providers. We then use the feedback obtained to further enhance the care we provide. The panel has grown from 0 participants in 2015 to more than 3,800 in 2021. Learn more about the Your Voice. Your UH. panel.