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Transforming Health Care For All

Compassion isn’t just a feeling, it’s a way of doing.

At University Hospitals we’re on a mission to transform healthcare. We believe it can be better and work for all. And at the heart of this belief are two powerful words - compassion and equity.

Compassion inspires us to reach higher and do more. It is the driving force behind our scientific advancements and our striving to find better ways to care for our communities. It means delivering personalized care with dignity, respect and exceptional outcomes for all patients.

Whether it’s clinical trials contributing to vaccines for COVID-19; our opening of the University Hospitals Rainbow Babies & Children’s Ahuja Center for Women and Children to help reduce infant mortality in underserved communities; or the strategic placement of UH Wellness Centers in communities identified as lacking adequate health and wellness services, compassion and equity are the principles that guide what we do every day.

Stories of Compassion from UH Patients and Staff

Compassion means different things to different people when it comes to healthcare. For patients, it represents the understanding and true caring they experience when they come to us for care - often during times of real crisis. For our doctors, nurses, technicians and support staff, compassion is the driving force behind everything we do - guiding us as we strive to provide the best care for each and every patient we see.

Click to Watch the Video: Seidman 101Seidman 101
UH Seidman Cancer Center is more than a beautiful building – it is an environment where patients come to heal and be strengthened by the love, support and skill of our compassionate caregivers.
Mary Hollingsworth surrounded by her care team at UH Hometown Health Team Rallies to Restore Elderly Patient’s Independence
When 82-year-old Mary Hollingsworth started missing multiple doctor’s appointments, her care team at UH wanted to understand why. When they learned that it was because she could no longer get around safely due to a broken walker, they rallied to restore her mobility.

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Click to Watch the Video: A year on the COVID-19 frontlineA year on the COVID-19 frontline
Nancy Gallagher, BSN, RN shares her perspectives on caring for COVID patients and how her team of nurses found hope amidst the triumphs and tragedies of the pandemic.
Click to Watch the Video: University Hospitals ACL treatment gives athlete another chance to thriveUniversity Hospitals ACL treatment gives athlete another chance to thrive
High school athlete, India, excelled at and enjoyed all kinds of sports, until a torn ACL in her junior year threatened to take her out of the game. Dr. James Voos and his sports medicine team understood how important sports were to India and provided the time, expertise and compassionate care she needed to get back on the playing field.

University Hospitals Listens

We actively seek out suggestions and feedback from our patients and community members, always looking for opportunities to enhance all aspects of the patient experience, including convenience, satisfaction and treatment outcomes. Programs we have developed, include:


Developed the Patient and Family Partnership Council - A forum in which patents can ask questions about their care and gain a better understanding of complex medical issues, empowering them and their families to be informed advocates and decision-makers for their own health. These volunteer groups have grown over the years and are now active across the health system.


Founded Voices for Ohio’s Children - An advocacy group that addresses issues and public policies that affect the physical, psychological and social well-being of the state’s youngest citizens and their families.


In recognition of an increasingly online world, we created an online panel that invites members to tell us what they think about healthcare in general and their personal experiences with University Hospitals and other providers. We then use the feedback obtained to further enhance the care we provide. The panel grew from 0 participants in 2015 to more than 3,800 in 2021.