Virtual Visit Offers Convenient and Safe Appointments

University Hospitals virtual visits provide a convenient, simple way to make and keep your appointments without having to go into a doctor’s office. Our virtual visit services include online video and telephone appointments.

You can schedule an appointment with your UH primary care physician, a UH specialist or for immediate, non-emergency, conditions you can schedule an appointment 24/7 with any provider.

Schedule with Your Doctor

Schedule a virtual visit with your provider or with a specialty provider. Depending on your unique needs, your virtual visit may be scheduled as an online video or a phone appointment. Your doctor will determine which option works best for you.

Find a Doctor

See A Provider Now

For more immediate medical needs, visit with a provider in minutes, online or by phone. This option is available for non-emergency conditions in adults and kids such as allergies, digestive problems, flu, respiratory issues, skin conditions, sore throats and more.

Get Started

Our doctors are trained to treat a wide range of conditions. Some of the most common are:

  • Acne
  • Allergies
  • Constipation
  • Cough
  • Diarrhea
  • Ear Problems
  • Fever
  • Flu
  • Headache
  • Insect Bites
  • Nausea
  • Pink Eye
  • Rash
  • Respiratory Problems
  • Sore Throats
  • Urinary problems/UTI
  • Vaginitis
  • Vomiting

Preparing for Your Appointment

Learn what steps to take in order to get the most out of your virtual visit appointment and ensure it goes smoothly.

Pre-appointment Instructions

Frequently Asked Questions

Frequently Asked Questions

Pre-appointment Instructions

1
Use Chrome or Firefox for Mac or PC

If you don’t have one of the above, download them through the following links:

Chrome & Firefox

2
Follow Email Invitation & Complete Setup

If you don’t see the email in your inbox, check your spam folder or ask your provider to send it again.

3
Use the Ideal Browser for Your Phone

For iPhone and iPad devices, please use Safari. Android users should use the native Chrome browser.

4
Check Your Internet Speed

1mbps up & down is the recommended minimum. If it is below this, try connecting directly to your router. See how to check you current speed.

5
Perform a Precall Test

Test your browser prior to your first session to make sure your camera and mic work properly.

6
Reboot Your Computer

Before your appointment, reboot your computer and make sure no other applications are running.

7
Check in to Your Scheduled Session

You will receive an email reminder 1 hour prior to your session. Use the link to check-in 5-10 minutes early.

8
Agree to the Pre-Session Agreement

Make sure you are in a safe and secure environment. It is also best to have good lighting in front of you.

9
Start Session and Allow Camera & Mic

If your provider is ready, a green dot will appear next to their name. Accept notifications and click “Start”.