Our Goal is Your Safe & Comfortable Hospital Stay
From the time our patients are admitted until they are discharged, we do everything possible to ensure their stay with us is safe, comfortable and convenient.
Room Amenities
Each private patient room includes the following services at no extra charge:
- Skylight TV Service. Our interactive TV system offers cable television and movies on demand, game-play capabilities and health education programming.
- High-Speed Wireless Internet. Wireless keyboards are available on request. To connect, please follow these steps:
- Turn on the laptop or other Wi-Fi device with wireless enabled
- Connect to the wireless network “UH_Guest”
- Launch the Web browser and go to the website www.UHhospitals.org
- Some users may need to configure the SSID or network name to “UH_Guest.”
For technical support, please call 888-304-9131. (Dial “0” and the operator will help.)
- In-Room Telephone Service. Patients may use their room phone to make unlimited local calls. Long distance calls will incur an additional cost – dial “0” for operator assistance. Cell phones may be used throughout the hospital at any time.
- For local calls outside of the hospital, dial “9” followed by the number
- For calls within the hospital, dial the last five digits of the number
Patient Meals
The clinical nutrition staff at UH Ahuja Medical Center take pride in offering our patients fresh, delicious food choices with an emphasis on locally sourced ingredients, healthy cooking methods and low-fat dessert choices. Kosher and gluten-free options are available.
Our At-Your-Request Room Service Program allows each patient to choose their own mealtimes and food* from our menu. Orders can be placed between 7 a.m. and 8 p.m. Meals are typically delivered in 35 minutes or less. Our overnight menu accommodates dining needs between 8 p.m. and 7 a.m.
Guests are invited to dine with the patient using our room service menu. Simply purchase a guest-tray from any cashier and save the receipt. Order your meal from the patient’s room and provide the receipt when the meal is delivered.
*Menu items may be limited for those on a special or restricted diet.
Electronic Medical Record
Our new electronic medical record system, Epic, provides you with safe, secure access to your UH personal health record (PHR) through our online patient portal, UH MyChart. Sign up today and enjoy having all of your health information and test results in one place.
Patient Privacy
At UH Ahuja Medical Center, all patient information is confidential. We carefully follow the Health Insurance Portability and Accountability Act (HIPAA), which requires hospitals to ensure the confidentiality, integrity and availability of all electronic protected health information.
Additional Resources for Patients at UH Ahuja Medical Center
Patient Advocacy Program
If you have concerns about any part of your care, we encourage you to first talk with your doctor, nurse or other caregiver. If your concerns are not resolved, or you prefer to talk with a third party, our Patient Care Advocates are here to help. You can freely voice complaints and suggest changes without being subject to coercion, discrimination, reprisal or unreasonable interruption of care, treatment and services. You may contact a Patient Care Advocate by phone, mail, email or fax. Our goal is to acknowledge your concern within one business day. We can:
- Address questions or concerns you have about your care
- Help you exercise your healthcare rights
- Review patient safety issues
- Clarify hospital policies
- Bridge the gap where you feel your expectations have not been met
- Provide information about hospital and community services
- Receive compliments for outstanding doctors and staff members
- Serve as a formal grievance mechanism for you and your family
We hope that through our efforts, you and your family will have a positive experience at University Hospitals.
Email: UHCPatientCareAdvocate@UHHospitals.org
Phone: 216-844-7502