UH Rainbow Suburban Pediatrics Services
As part of University Hospitals Rainbow Babies & Children’s Hospital – consistently ranked as one of America’s Best Children’s Hospital by U.S. News & World Report – our providers work closely with the finest pediatric specialists and surgeons in the region and the nation. As part of University Hospitals we have access to the most current diagnostic and treatment modalities, advanced technology and evidence-based care.
- Scheduling Appointments
UH Rainbow Suburban Pediatrics provides in-office services, by appointment only, 7 days a week. Our Shaker Heights and Solon locations are open weekdays as well as Saturday morning for both routine checkups and sick visits. In addition, same-day sick appointments are available Sunday morning in our Shaker Heights location (Please note: Sunday visits are by appointment only. Please call between 8:00 a.m. and 10:00 a.m. on Sunday to take advantage of this service).
All visits to see the doctor require an appointment, except in cases of emergency. We do provide the option of a walk-in visit (no appointment needed) with our medical assistant for a rapid strep test, available Monday through Friday 8:00 a.m. until 4:00 p.m. and Saturday from 8:00 a.m. until 11:00 a.m.
- Forms & Policies
Please allow 3-5 business days for medical forms (for school, camp or sports) to be completed. Forms must be dropped off at the front desk during normal business hours or faxed anytime. Your portion of the form should be filled out completely, including your child’s name and date of birth. If the form requires a doctor’s signature, the child must have had a physical within the last year or it cannot be signed. Please remember to schedule your child’s physical yearly.
Forms for School, Sports & Camp
- Forms must be completely filled in by parent, including exact name of medications on the bottle and form, ie: pill, liquid, and dosage
- If child is seen by specialist, please have the specialist sign the forms.
- Patient Registration Form
- Pediatric Health History
- Parent/Guardian Consent to Treat Minors
- UH General Consent Form
- Parent/Guardian Personal Health Record Account Request Form
- Authorization for Release of Medical Information
- Ohio High School Athletic Association
- ADHD Vanderbilt Parent Form
- ADHD Vanderbilt Teacher Assessment Form
- Manage Your Child's Health Record
As a parent or legal guardian you have the ability to access your child's online health information. Visit the Parent/Guardian Access section under MyUHCare to learn more.
- Telephone Advice
Our practice prides itself on the availability of our physicians. Phone messages for medical advice during office hours (Monday through Friday 8:00am until 4:00pm and Saturday from 8:00am until 11:00am) are returned by one of the physicians, usually within 2 hours. If your call is not returned in two hours, please call back. If your call is of an urgent nature, please be sure to indicate this to our front desk staff, and they will make every effort to expedite your call.
- Online Advice
You could ask your provider questions via the MyUHCare Personal Health Record tool. Message responses may take up to two business days. If this question is an emergency, please call 9-1-1.
If you already have a MyUHCare PHR account, Login now.
If you need to signup for a MyUHCare PHR account, Signup now.
- After Hours/Emergency Calls
If you have medical concerns outside of our regular office hours (Monday through Friday 8:00 a.m. until 4:00 p.m., Saturday 8:00 a.m. until 11:00 a.m.), please call our regular office number, 216-991-4180 or 440-349-4714. You will be connected to our pediatric nurse answering service, where pediatric-trained nurses are available at all hours to help you. In addition, one of our physicians is always available after-hours and on the weekends to consult with the nurses in regard to any urgent/serious medical issues.
- Pre-natal Visits/New Babies
We welcome the opportunity to meet with parents "to be" and discuss our approach to pediatric care. Please contact our office to set up a prenatal visit with one of our physicians.
- Sick Visits
We make every effort to schedule appointments for ill children on the day that you call us. Please call our office ahead of time so that we can minimize the time that you will spend waiting. If you have a medical emergency during office hours, we will do our best to see your child immediately or refer you to the appropriate facility.
- Well Child Visits/Sports Physical
To keep your children healthy, it is important to bring them in for regular checkups. We recommend that you call our office at least 2 weeks in advance so you may choose the date that best fits your needs.
Our electronic medical record allows us to e-prescribe any prescriptions at your appointment within seconds. This will allow us to keep better track of all medications you are currently or have been taking, even if prescribed by another office. For prescription refills please try to give as much advance notice as possible; feel free to leave a message for the nurse, we ask that for most refills your child's physical is up-to-date.
Medications that are more closely regulated by the FDA have different requirements for prescribers. We are required by law to see your child regularly to monitor medication use and usefulness.
- Pay your Bill
You can now quickly and easily pay your provider bill online using our convenient online bill pay tool.
- Insurance Message
We accept most insurance carriers. Please contact our billing office at 216-991-4171 with any specific questions in this regard.
Our office is capable of submitting most insurance claims directly to your insurance carrier, provided you have supplied us with the appropriate information and authorization. All HMO and PPO claims will be submitted by our billing office. In order for us to help you get the maximum reimbursement from your insurance carrier, we must be aware of any changes in your coverage or personal information. For this reason, you may frequently be asked to supply current insurance cards and to update your personal information.
Your specific insurance contract defines to what extent your insurer can reimburse you or your physician for the expense of medical care, and what co-payments (if any) are required.