Provider Profile Data

How to Ensure Your Data is Accurate

University Hospitals is committed to providing the most accurate, up-to-date information to our patients, staff and employees about our clinical providers. This data feeds multiple systems and tools, including UHhospitals.org, the provider mobile app, directories, and external sites such as Google. If you see data that is incorrect, we have put together this guide to help you understand how to update your information appropriately. Note: HealthGrades, Doximity and Vitals are not updated by UH.

1) I want to add/update/remove my office locations and/or phone numbers

Please choose one of the following:

If you are unclear which option applies to you, contact your administrator/practice manager.

Changing this information will also update the Provider apps.

2) Why am I seeing the wrong phone number on my profile page?

The phone numbers displayed on the website are Invoca numbers that automatically overlays on top of your phone number. This Invoca phone number helps track marketing as well as helps with quality assurance.

To make sure that the Invoca number is directing to your correct office line, simply call the phone number listed on the website. If you are not directed properly, then please follow the steps in #1 above.

3) I want to add/update/remove my title, specialty, expertise, board certifications, education, or spoken languages

To add/remove/update your title, specialty, expertise, board certifications, education, or spoken languages shown on your profile please contact the Medical Staff Office at, MedicalStaffDirectoryFeedback@UHhospitals.org.

4) I want to add/update/remove my written biography, awards, research interests, and/or PubMed link

Please fill out a web request with the information you would like updated, added and/or removed.

5) Why does my profile not have a Schedule Online button?

Once a provider is enabled for online scheduling in Epic, online scheduling will display on the website after 24 hours. This option applies to employed providers.

6) I would like to update or add a photo

To have a photo taken, please contact:
Anthony Gray Photography
tony@agrayphoto.com
216-233-0213

Wear appropriate, professional attire according your employment duties:

Lab coats or scrubs for medical providers, according to role.
- Even if you don't wear a lab coat when seeing patients, they are required for photos.
Dress attire, business professional or casual, for executives and employees who are not medical providers.
Other required uniforms as deemed necessary by the terms of employment.
View the UH Brand Standards for more details on headshot requirements.

Please note: Anthony Gray Photography is the only approved vendor for standard headshots.

7) I want to update my name

To update the name shown on your profile page please contact the Medical Staff Office at, MedicalStaffDirectoryFeedback@UHhospitals.org.

Note: Name must match your name on the Ohio Medical Board and will be verified prior to updating.

8) Why don't I show up in Find a Doctor?

There could be a few reasons why your profile does not display in Find a Doctor:

You have yet to be credentialed with the Medical Staff Office. Please check your status by emailing, MedicalStaffDirectoryFeedback@UHhospitals.org.
Your UH Profile does not have clinical terms/aliases added. Please work with your administrator to add terms to your ‘Command Center’ profile.
You are an independent provider.

Please note, we typically only show providers that are available for ambulatory scheduling.

9) Why don't I have patient comments or star ratings?

We partner with the independent patient satisfaction company Press Ganey to survey patients about their experiences at UH facilities and with UH physicians to collect star ratings and comments. A physician’s rating will only be posted on the site providing he/she has a minimum of 30 completed surveys within a rolling 365 day period. If you have questions on ratings or comments, email Christopher Lawler.

11) I am a QCN provider and I would like to be added to Find a Doctor or update my profile

In order to update any of your profile information, open a ticket to the ‘UH QCN’ group in ServiceNow. If a support ticket is not possible, please email the QCN team.

Email QCN Your Updates

12) How can I remove Locum Providers from the UHhospitals.org Find a Doctor search and other profiles?

To remove locum providers, the division chief of the department should send an email to the Medical Staff Office at MedicalStaffDirectoryFeedback@UHhospitals.org, listing the locum providers and requesting their profiles be removed.

13 ) My information is incorrect on Google

UH Marketing can help update basic information on Google Business Listings/Maps and select other online publishers for employed providers. Please complete a web request with the information you would like updated along with the link to this search result and as much additional detail as you can provide. HealthGrades, Doximity and Vitals are not managed by UH.

14) How do I update my personal cell phone number in the MyUH App?

Most information is maintained and updated in upstream data sources, such as Epic and the Medical Staff Credentialing databases, with changes automatically synchronized to the MyUH app. If you wish to exclude your personal cell phone number from appearing in the MyUH app, please have your administrative staff submit an IT Help Desk ticket to UHPS Operations.

Learn more about the MyUH App

15) I have additional questions or need further clarification

When you're logged into the UH network with your UH credentials, you'll see a red bar at the top of each provider profile. Click the toggle it to switch to the Admin View, where you’ll find helpful tooltips showing where each piece of data comes from and how to request updates. This view is only visible to users on the UH network—it’s not shown to patients or public visitors.

Admins and staff for employed providers can also find additional details in this presentation (available while logged in with your UH credentials).