| Care Options |  Primary Care |
 Virtual Urgent Care |
 Convenient Care |
 Urgent Care |
 Orthopedic Injury Clinic |
 Emergency Room |
|---|---|---|---|---|---|---|
| Features | ||||||
| Out-of-Pocket Cost | $$$$$ | $$$$$ | $$$$$ | $$$$$ | $$$$$ | $$$$$ |
| Business Hours | Vary by doctor | 24/7, 365 | Vary by location | Vary by location | Vary by location | 24/7, 365 |
| After-hours & Weekends |  |
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| Appointment Needed | |
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| Short Wait | |
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| On-Site X-ray | |
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| Walk-in Care | |
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| Online Scheduling | |
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| Same Day Appointments | |
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Understanding Choices For Care at University Hospitals
Know Your Choices For Care
At University Hospitals, we provide care at every level from 24/7 virtual care to emergencies – and everything in between. Making the best health care decisions for your family starts with knowing where to go.
Use this comparison chart to save you time, avoid unnecessary costs and ensure that you receive the best possible care in every situation.
Urgent Care or ER? Where to go for care?
Urgent Care, Orthopedic Injury Clinic or ER: Where to Go for Care
Should I Go to the ER, Urgent Care or Use My Smartphone?
Should I Go to an Urgent Care or the ER?
The Emergency Room Often Is Not the Right Place To Go
Know Where To Go For Care
At UH, we believe good health starts with great primary care, and that should be your first choice for care. However, when bumps and bruises, sprains and pains, fever and falls happen you may need an alternative option. Find which option is right for your symptoms below:
- Virtual Urgent Care
-
Online or mobile consultation when your doctor is unavailable. Below is a list of common symptoms treated.
- Allergies, except severe reactions
- Coughs, colds and sore throats
- COVID-19 exposure
- Fever and flu-like symptoms
- Migraine
- Pink eye, eye redness, discharge or itchiness
- Poison ivy
- Skin irritation or rash without fever
- Urinary tract infection (UTI)
- Convenient Care
-
For when your doctor is not available and you require an in-office visit for a common illness or injury. Below is a list of common symptoms treated.
- Allergies, except severe reactions
- Bee stings and insect bites
- Coughs, colds and sore throats
- Ear pain
- Fever and flu-like symptoms
- Migraine
- Minor burns
- Pink eye, eye redness, discharge or itchiness
- Poison ivy
- Skin irritation or rash without fever
- Urinary tract infection (UTI)
- Primary Care
-
In-office visits for routine physicals, preventive health care and chronic conditions. Below is a list of common symptoms treated.
- Allergies, except severe reactions
- Coughs, colds and sore throats
- Ear pain
- Fever and flu-like symptoms
- Immunizations
- Migraine
- Minor burns
- Pink eye, eye redness, discharge or itchiness
- Poison ivy
- Prescription refills
- Routine checkups
- Screenings
- Skin irritation or rash without fever
- Sports physicals
- Urinary tract infection (UTI)
- Urgent Care
-
Walk-in care for minor injuries or illnesses that need to be treated the same-day. Below is a list of common symptoms treated.
- Allergies, except severe reactions
- Bee stings and insect bites
- Broken bones and fractures
- Coughs, colds and sore throats
- COVID-19 exposure
- Cuts that may require stitches
- Dehydration
- Ear pain
- Fever and flu-like symptoms
- Joint pain, dislocation or injury
- Migraine
- Minor burns
- Pink eye, eye redness, discharge or itchiness
- Poison ivy
- Skin irritation or rash without fever
- Sports injury (excluding concussion)
- Work-related injuries (non-emergent)
- Urinary tract infection (UTI)
- Orthopedic Injury Clinic
-
Immediate, same-day access to an orthopedic provider when an unexpected injury occurs. Below is a list of common symptoms treated.
- Broken bones and fractures
- Joint pain, dislocation or injury
- Sports injury (excluding concussion)
- Sprains, strains and deep bruises
- Tendon and ligament injuries
- Emergency Rooms
-
Immediate medical attention for severe or life threatening conditions. Call 9-1-1 if you feel you are experiencing a life-threatening emergency.
- Broken bones and fractures
- Chest pain or difficulty breathing
- Concussion/confusion
- Fainting/change in mental state
- Head trauma or eye injury
- Joint pain, dislocation or injury
- Loss of vision or blurriness
- Poisoning
- Seizures or loss of consciousness
- Severe burn
- Tendon and ligament injuries
- Uncontrolled bleeding
- Weakness/numbness on one side
Good Health Starts With Great Primary Care
Developing and maintaining a trusting relationship with a primary care doctor is the most important thing you can do for your health. University Hospitals has northern Ohio’s largest family and internal medicine network, so finding the right primary care provider is easier than ever.