Virtual Visit Offers Convenient and Safe Appointments at Home

University Hospitals virtual visits provide a convenient, simple way to make and keep your appointments without having to go into the doctor’s office.

Our Virtual Visit services include online video and telephone appointments. With Virtual Visits, you can access many of the same services you receive during a traditional in-person appointment. These include remote symptom monitoring, diagnosis and treatment, prescriptions, and other medical services.

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Make an appointment and find out which option is best for you.

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How it Works

When you schedule an online appointment, your doctor will send you an email with a secure link. When your appointment time arrives, click on the link and follow the instructions to check in for your appointment. Make sure the camera and microphone on your computer or device are working properly so your doctor will be able to communicate with you. After checking in, simply wait for your doctor to join so you can begin your appointment.

For all three visit types, a charge will be submitted to your insurance company per usual business practices. You may be responsible for a portion or all of this cost depending on your insurance.

Preparing for Your Appointment

To get the most out of your virtual visit appointment and ensure it goes smoothly make sure to:

  • Keep track of your symptoms and when they started.
  • Keep track of your temperature, blood pressure, weight or other vitals you can get easily at home. 
  • Keep a list of chronic conditions and medications. Have pill bottle(s) handy to answer questions. 
  • Prepare a list of questions you have for your doctor.
  • Have a pen and paper ready to take notes if needed.
  • Consider having a family member nearby to participate, ask and answer questions, if helpful.
  • Make sure your phone, computer or tablet are charged.
  • Be ready 5-10 minutes before your scheduled appointment with your device powered on and ready.
  • If virtual visit will be conducted by phone, be prepared to answer even if it is from an unfamiliar number.

If you are having a video appointment, make sure you have:

  • A reliable internet connection
  • A computer, tablet or smartphone with a camera and microphone (preferably a computer/laptop)
  • Google Chrome web browser installed (download here)
  • Installed any apps if directed by your doctor’s office
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