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Emergency Services at UH Lake West Medical Center

Serving Mentor and surrounding communities, UH Brunner Sanden Deitrick Wellness Center offers patients of all ages access to a wide range of primary and specialty care physicians.


36000 Euclid Ave.
Willoughby, OH 44094


24 hours a day,
365 days a year

In the event of a life-threatening emergency, patients should call 9-1-1 or visit the nearest emergency department immediately.

The 24/7 emergency department at University Hospitals Lake West Medical Center provides patients and their families with the latest life-saving technology and exceptional care in a safe, comfortable environment.

If you’re sick or injured, the best place to go for care depends on your symptoms and how soon you need treatment. Many non-life-threatening conditions can be treated at an urgent care, doctor’s office or virtually. Always call 9-1-1 in a life-threatening emergency.

Services Offered at UH Lake West Emergency Department

Our highly trained emergency room physicians and nurses have the ability to quickly diagnose and treat the full spectrum of emergency medical situations. Specialty services include:

Chest Pain and Heart Attack Care

Recognizing and reacting to the early symptoms of a heart attack – such as chest pain – and reducing the time it takes to receive treatment improves your chances of survival and recovery. Our specially-trained teams of emergency department doctors, nurses and cardiologists know the early signs of a heart attack and are ready to intervene quickly.

The Chest Pain Center at UH Lake West Medical Center Emergency Department is accredited by ACC Accreditation Services, assuring you nationally recognized expertise in early heart attack care and treatment, including catheterization and open-heart surgery.

If we determine your chest pain is caused by something other than a heart attack, such as gastrointestinal conditions or a lung problem, we’ll help connect you to care for that concern.

Stroke Care

The UH Lake West emergency department is designated by The Joint Commission as a Primary Stroke Center. This means our emergency medicine specialists have the training and technology to manage acute stroke patients including rapid assessment, imaging and the ability to administer intravenous medications (tPA) to dissolve blood clots and restore blood flow to brain regions affected by a stroke.

SANE Program

Our Sexual Assault Nurse Examiners (SANE) provide compassionate care to adult and pediatric victims of sexual assault. Our SANE team is trained to collect and preserve evidence of sexual assault and testify at criminal trials.

Partnering with First Responders

We coordinate with local EMS to help heart attack patients receive treatment before they even get to the ED. Our heart emergency response time has helped us exceed the American Heart Association’s high standard of opening a blocked artery in fewer than 90 minutes, starting when the patient first arrives in the ED.

Emergency Care, Orthopedic Injury Clinic or Urgent Care? Where to go for care.

Find an ER

Find a 24-hour emergency room for adult and pediatric patients.

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Common Symptoms Treated

Find an Orthopedic Injury Clinic

For sudden injuries from an accident, sports, or other physical activity, find an ortho injury clinic near you.

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Common Symptoms Treated

Find an Urgent Care

Walk-in care for minor injuries or illnesses that need to be treated the same-day.

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Common Symptoms Treated

Why choose UH Lake West Emergency Room?

University Hospitals Lake West Medical Center located in Willoughby, Ohio delivers 24-hour emergency care to patients of all ages in a state-of-the-art facility. Our emergency room offers immediate access to an expert team of multidisciplinary specialists and is equipped with the most advanced technology available. The State of Ohio has designated UH Lake West Medical Center as a provisional adult level III trauma center.

Experienced Staff

Staff led by board-certified physicians and nurses within a full-service hospital

Open 24/7, 365

Delivering emergency care 24 hours a day, 365 days a year

Comprehensive Care

Access to care at Cleveland’s premier health care system and top-ranked specialists

Quick Heart Attack Response

EMS personnel use remote STEMI EKG readings to notify hospital staff of heart attack and to prepare for patient’s arrival

Life Flight Availability

Safe, fast helicopter transport of critically ill or injured

Clinical Decision Unit

23-hour patient observation without a hospital admission

Life-Saving Technology

Targeted temperature management therapy regulates body temperature for cardiac patients

Onsite Lab and Imaging

Equipped with a lab and advanced imaging including CT scan, X-ray and capabilities for rapid diagnosis and treatment

Patient-Centered Care

Provides high-quality, safe patient care to achieve excellent clinical outcomes while always considering patient needs and preferences

SANE Program

Sexual assault nurse examiners (SANE) are registered nurses who have completed specialized forensic training in the care and treatment of sexual and domestic assault victims

On-site Parking

Free on-site, self-parking that is monitored 24/7 by security for all patients and visitors

Treatment for Trauma and Emergencies


See All Conditions Treated +


  • Concussion
  • Fainting
  • Head trauma or eye injury
  • Seizures
  • Overdoses
  • Bleeding that cannot be stopped
  • Brain injuries
  • Severe abdominal pain
  • Assault
  • Migraine/severe headache

Heart Attack Symptoms

See All Conditions Treated +

Heart Attack Symptoms

  • Chest pain
  • Wheezing, shortness of breath or difficulty breathing
  • Tingling or discomfort
  • Heartburn feeling
  • Cold sweat
  • Nausea or vomiting
  • Fatigue
  • Weakness
  • Very high or low vital signs such as blood pressure, heart rate or temperature

Signs of a Stroke

See All Conditions Treated +

Signs of a Stroke

  • Fainting or dizziness
  • Sudden numbness or weakness
  • Confusion
  • One side of the face is drooping
  • Difficulty speaking
  • Difficulty seeing or blurred vision in one or both eyes
  • Loss of balance/coordination

Behavioral Health

See All Conditions Treated +

Behavioral Health

  • Change in mental state
  • Thoughts of suicide
  • Depression
  • Paranoia
  • Substance abuse

Physical Injuries

See All Conditions Treated +

Physical Injuries

  • Broken bones and fractures
  • Joint pain, dislocation or injury
  • Blistering, large burns or extensive rash
  • Tendon and ligament injuries

Hazardous Materials

See All Conditions Treated +

Hazardous Materials

  • Poisoning

UH Lake West’s Emergency Department Achievements

Designated a provisional Level III trauma center for ability to treat trauma without transfer

Received the American Heart Association 2023 Stroke Gold Plus with Target: Stroke Honor Roll Elite award for stroke care

University Hospitals is recognized as Gold Plus by the American Heart Association with its Target: Stroke Honor Roll Elite & Type 2 Diabetes Honor Roll designations

5 Steps of Emergency Care

  • Triage – process of determining the severity of condition
  • Registration – gather patient information and obtain consent for treatment
  • Treatment – every patients receives treatment from a doctor or mid-level practitioner
  • Reevaluation – evaluate test results to determine type of treatment
  • Discharge – receive instructions to follow after leaving the emergency room

Insurance & Payment

We accept all major medical insurance providers, including Medical Mutual of Ohio (MMO) SuperMed. Co-pays, deductibles and items not covered by insurance are paid at the time of your visit.

For Minor Illness or Injury

If your medical condition isn’t life-threatening, a visit to a UH Urgent Care or UH Virtual Visit may be more appropriate.

Emergency Care for Kids

When your child needs emergency care, UH Rainbow Emergency Rooms offer convenient, kid-friendly medical care from board-certified physicians.