Our Goal Is Your Safe & Comfortable Hospital Stay

Room Amenities

All patient rooms include the following services at no extra charge:

• Spectrum Cable Television
• High-Speed Wireless Internet. Wireless keyboards are available on request. To connect, please follow these steps:
  • Turn on the laptop or other Wi-Fi device with wireless enabled
  • Connect to the wireless network “UH_Guest”
  • Launch the Web browser and go to the website www.UHhospitals.org
  • Some users may need to configure the SSID or network name to “UH_Guest.”
    For technical support, please call 888-304-9131. (Dial “0” and the operator will help.)
• In-Room Telephone Service. Patients may use their room phone to make unlimited local calls. Long distance calls will incur an additional cost – dial “0” for operator assistance. Cell phones may be used throughout the hospital at any time.
  • For local calls outside of the hospital, dial “9” followed by the number
  • For calls within the hospital, dial the last five digits of the number

Patient Meals

University Hospitals St. John Medical Center offers room service to our patients, providing an excellent dining experience.

Room service menus are located in patient rooms. Patients and visitors are able to order from a wide variety of food choices* at times that are convenient for them. The room service representative will assist patients with menu selections, based on nutrition orders the physician has written. Once patients and/or family members have made menu selections, the room service representative will pick up your menu.

We ask that visitors check with the nursing staff before bringing outside food into patient rooms. UH St. John Medical Center is not responsible for food brought in from outside.

*Menu items may be limited for those on a special or restricted diet.

Patient Advocacy Program

High quality care in a safe environment is always the top priority at UH St. John Medical Center. For questions or concerns about experiences with care or our services, please talk with a member of your healthcare team.

A patient advocate is available as an impartial party for patients and families with any concerns and can be reached by calling 216-844-7502.

If any safety or quality concerns have not been satisfactorily addressed, please contact DNV GL–Healthcare to submit a hospital complaint at:

Phone: 1-866-496-9647
Fax: 281-870-4818
Email: hospitalcomplaint@dnv.com
Website: https://www.dnvhealthcareportal.com/patient-complaint-report
Mail: DNV Healthcare USA Inc., Attn: Hospital Complaints, 4435 Aicholtz Rd., Suite 900, Cincinnati, OH 45245

Electronic Health Record

Our new electronic medical record system, Epic, provides you with safe, secure access to your UH personal health record (PHR) through our online patient portal, UH MyChart. Sign up today and enjoy having all of your health information and test results in one place.

Patient Privacy

At UH St. John Medical Center, all patient information is confidential. We carefully follow the Health Insurance Portability and Accountability Act (HIPAA), which requires hospitals to ensure the confidentiality, integrity and availability of all electronic protected health information.

Additional Resources for Patients at UH Portage Medical Center

• Patient Pricing Information
• Pastoral Care Services
• Your Care Team
• Emmi Health Education Programs
• Patient Safety and Security
• Speak Up Program
• Classes and Events
• Patient Rights & Responsibilities
• Advance Care Planning
• The Science of Health blog