Contact us online or use the resources below to contact University Hospitals Mentor Hopkins Health Center directly.
Need Additional Help?
Insurance Access Line
If University Hospitals is out-of-network for your health plan, the Insurance Access Line can assist you in evaluating options available to access care at University Hospitals.
For more information, call the Insurance Access Line at 216-983-1500.
At UH Mentor Hopkins Health Center, we offer an on-site patient concierge, who will assist patients with scheduling a follow-up test, specialist appointment, answer questions or offer guidance and resources about University Hospitals.
To meet with our patient concierge, visit suite 108.
Foreign Language Interpretive Services
University Hospitals offers interpretive services for American Sign Language and those with limited English proficiency. These services are offered 24 hours a day, seven days a week through the program MARTTI (My Accessible Real-Time Trusted Interpreter). MARTTI allows patients and families to hear, see and talk to an interpreter live via a wireless computer while the interpreter translates conversations between patients and providers. The service is offered in more than 180 languages, including sign language.
Sign language services for hearing-impaired patients also are available through the Cleveland Hearing and Speech Center and Deaf Services of Cleveland. Your nurse can assist you in contacting the agencies.