Know Where To Go For Care

Knowing where to go for care when you’re ill or injured makes a big difference. The decision can be confusing, so here’s a breakdown of where to get the right care at the right time.

Call 9-1-1

for life-threatening emergencies

In-office visits for preventive health care and chronic conditions.

Hours:
Standard business hours

Average copay:
$$$$$

Online or mobile consultation when your doctor is unavailable.

Hours:
24/7, 365 days a year

Average copay:
$$$$$

Affordable, walk-in care clinic for non-urgent health needs.

Hours:
6 days a week

Average copay:
$$$$$$

Same-day care for non-life-threatening injuries or illnesses.

Hours:
7 days a week

Average copay:
$$$$$

Immediate medical attention for severe or life threatening conditions. Call 9-1-1 if you feel you are experiencing a life-threatening emergency.

Hours:
24/7, 365 days a year

Average copay:
$$$$$

UH Primary Care

In-office visits for preventive health care and chronic conditions.

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A nurse talking to a patient.

About:

  • More than 500 UH primary care providers
  • Northeast Ohio's largest primary care network
  • Standard business hours
  • Same-day appointments available
  • Low copays
  • Accept all major insurance plans
  • Online health records through MyUHCare
  • Immediate access to UH specialists and hospitals

Common Symptoms Treated:

  • Adult and pediatric care
  • Annual physicals
  • Common cold/illness
  • Managing chronic conditions
  • Medication refills, shots and vaccinations
  • Prevention of illnesses
  • Routine checkups
  • Routine health screenings and tests

Caring for you. Close to home.

Find a Doctor

UH Virtual Visit

Online or mobile consultation when your doctor is unavailable.

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A closeup of someone using the virtual visit app on their smartphone.

About:

  • Access to a doctor or nurse practitioner from a smart phone, tablet or computer
  • Safe and confidential service
  • Open 24/7, 365 days a year
  • $49 or less, depending on insurance

Common Symptoms Treated:

  • Allergies, expect severe reactions
  • Cough, colds and sore throats
  • Ear infections
  • Fever and flu-like symptoms
  • Migraine
  • Minor rashes
  • Pink eye
  • Skin irritations
  • Sinus infections
  • Urinary tract infection (UTI)

Whenever, wherever.

Get Started

UH Convenient Care

Affordable, walk-in care clinic for non-urgent health needs.

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A nurse bandaging a woman’s hand.

About:

  • Open 6 days a week, including evenings
  • No appointment necessary
  • Low copays – similar to a primary care office visit
  • Accept all major insurance plans
  • Care for the whole family – newborns to seniors
  • Immediate access to UH specialists and hospitals
  • Online health records through MyUHCare

Common Symptoms Treated:

  • Allergies, expect severe reactions
  • Bruises
  • Cough, colds and sore throats
  • Ear infections
  • Fever and flu-like symptoms
  • Migraine
  • Minor rashes
  • Pink eye
  • Skin irritations
  • Sinus infections
  • Urinary tract infection (UTI)

Walk-in care. No appointment needed.

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UH Urgent Care

Same-day care for non-life-threatening injuries or illnesses.

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A nurse bandaging a woman’s hand.

About:

  • Open 7 days a week, including evenings
  • No appointment necessary
  • Reserve an approximate treatment time
  • Low copays – similar to a primary care office visit
  • Accept all major insurance plans
  • Onsite lab services and X-ray
  • Care for the whole family – newborns to seniors
  • Immediate access to UH specialists and hospitals
  • Online health records through MyUHCare

Common Symptoms Treated:

  • Allergies, expect severe reactions
  • Bee sting and insect bites
  • Cuts
  • Bruises
  • Cough, colds and sore throats
  • Ear infections
  • Fever and flu-like symptoms
  • Migraine
  • Minor rashes
  • Pink eye
  • Poison ivy
  • Skin irritations
  • Sinus infections
  • Sports injury
  • Sprains, strains and deep bruises
  • Urinary tract infection (UTI)
  • Work- related injuries

Walk-in care. No appointment needed.

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UH Emergency Care

Immediate medical attention for severe or life threatening conditions. Call 9-1-1 if you feel you are experiencing a life-threatening emergency.

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Emergency room staff with a patient on a gurney.

About:

  • Open 24/7, 365 days a year
  • Highest out-of-pocket cost
  • Immediate access to UH specialists and hospitals
  • Online health records through MyUHCare

Common Symptoms Treated:

  • Abdominal pain
  • Change in vision
  • Chest pain or heart attack symptoms
  • Difficulty breathing
  • Head trauma
  • Poisoning
  • Severe burns
  • Shortness of breath
  • Slurred speech
  • Uncontrolled bleeding
  • Signs of a stroke (dizziness, weakness, loss of coordination)

Call 9-1-1 if you feel you are experiencing a life-threatening emergency.

Expert ER care. Close to home.

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Wait at Home. Not in the ER.

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