Community Benefit

University Hospitals demonstrates its commitment to the community by addressing our neighbors’ most pressing health care needs. Each year UH has experienced growth in providing community benefit – with investments and provisions in community health improvement, education and training, and research – and has acquired costs from Medicaid shortfall and charity care. In 2019, UH contributed $429 million net in community benefit – and a remarkable $3 billion over the last decade.

The UH health system provides care to nearly 1.3 million patients in Greater Cleveland and as far reaching as Ashtabula, Ashland and Amherst. UH offers the region’s largest network of primary care providers, 19 hospitals (including two rehabilitation hospitals and four joint ventures) and more than 50 community health centers.

Since our founding in 1866, University Hospitals has served an active and integral role in Northeast Ohio, providing comprehensive health care to our neighbors while creating programs aimed at overall community health improvement. UH’s vision statement, Advancing the Science of Health and the Art of Compassion, illustrates our commitment to pioneering research, elevating the standards of care and delivering the highest quality of care in the most compassionate way possible. UH has improved community health across the many regions we serve – from underserved communities in Greater Cleveland to rural areas. At UH, a continuum of care is provided to patients ranging in age from newborns through senior citizens, and these services are extended through UH community outreach.

This spirit of cooperation took center stage during the COVID-19 pandemic in 2020, as UH and other health care industry participants joined forces with public and private sectors – including local, state and federal governments – to care for our neighbors. UH set up drive-through testing sites, deployed clinical trials of lifesaving drugs such as remdesivir, searched for COVID-19 discoveries for treatment and prevention, sourced needed personal protective equipment, educated our community on how to stay safe, and ensured access to health care for all.

In this special issue of the UH Community Benefit Report, read how UH stepped forward to provide care to the community, and support public health initiatives and research during the COVID-19 pandemic. UH met the needs of patients by providing compassionate care in our hospitals and community nursing homes. Telemedicine and innovations in remote, real-time monitoring of patient vital signs, PPE decontamination and more advanced the science of health to care for our UH community. The 340B program continued to provide assistance to our community benefit programs, and we reached out to under-resourced communities to provide masks, health information and safety guidance, all while increasing access to COVID-19 testing via drive-through sites and mobile clinics throughout our footprint.

UH’s significant contributions of community benefit are made possible through the work of our caregivers, the guidance of our Board members, and partnership with numerous community stakeholders. UH was founded on the premise that “the most needy would be considered the most worthy.” Together, we are making a difference in the health and well-being of people throughout Northeast Ohio.

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