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Patient Care Advocacy Program Helps Resolve Problems

University Hospitals patient care advocates can answer questions and help patients resolve issues. They can help with a range of circumstances and issues, including:

  • Advance directives
  • Communication
  • General information about the hospital and community
  • Lost items
  • Policies and procedures
  • Quality of care
  • Safety

Patient Care Advocate Office

If you encounter a problem, we encourage you to talk directly with your care provider first. If this effort does not result in a satisfactory resolution, or if you would like to speak with someone else, please contact the Patient Care Advocate office. One of our representatives will investigate the problem and explore resolutions.

Please feel free to contact us by phone, email, in writing or in person. We request that you schedule in-person appointments in advance:

Patient Care Advocates
Hours: 8 a.m.– 5 p.m.
UH Cleveland Medical Center
11100 Euclid Ave.
Humphrey Room 1626
Cleveland, OH 44106