Virtual Visit Offers Convenient and Safe Appointments

University Hospitals virtual visits provide a convenient, simple way to make and keep your appointments without having to go into a doctor’s office. Our virtual visit services include online video and telephone appointments.

You can schedule an appointment with your UH primary care physician, a UH specialist or for immediate, non-emergency, conditions you can schedule an appointment 24/7 with any provider.

Schedule with Your Doctor

Schedule a virtual visit with your provider or with a specialty provider. Depending on your unique needs, your virtual visit may be scheduled as an online video or a phone appointment. Your doctor will determine which option works best for you.

Find a Doctor

See A Provider Now

For more immediate medical needs, visit with a provider in minutes, online or by phone. This option is available for non-emergency conditions in adults and kids such as allergies, digestive problems, flu, respiratory issues, skin conditions, sore throats and more.

Get Started

Our doctors are trained to treat a wide range of conditions. Some of the most common are:

  • Acne
  • Allergies
  • Constipation
  • Cough
  • Diarrhea
  • Ear Problems
  • Fever
  • Flu
  • Headache
  • Insect Bites
  • Nausea
  • Pink Eye
  • Rash
  • Respiratory Problems
  • Sore Throats
  • Urinary problems/UTI
  • Vaginitis
  • Vomiting

Preparing for Your Appointment

Learn what steps to take in order to get the most out of your virtual visit appointment and ensure it goes smoothly.

Pre-appointment Instructions

Frequently Asked Questions

Frequently Asked Questions

Pre-appointment Instructions

Use Chrome or Firefox for Mac or PC

If you don’t have one of the above, download them through the following links:

Chrome & Firefox

Follow Email Invitation & Complete Setup

If you don’t see the email in your inbox, check your spam folder or ask your provider to send it again.

Use the Ideal Browser for Your Phone

For iPhone and iPad devices, please use Safari. Android users should use the native Chrome browser.

Check Your Internet Speed

1mbps up & down is the recommended minimum. If it is below this, try connecting directly to your router. See how to check you current speed.

Perform a Precall Test

Test your browser prior to your first session to make sure your camera and mic work properly.

Reboot Your Computer

Before your appointment, reboot your computer and make sure no other applications are running.

Check in to Your Scheduled Session

You will receive an email reminder 1 hour prior to your session. Use the link to check-in 5-10 minutes early.

Agree to the Pre-Session Agreement

Make sure you are in a safe and secure environment. It is also best to have good lighting in front of you.

Start Session and Allow Camera & Mic

If your provider is ready, a green dot will appear next to their name. Accept notifications and click “Start”.