Viewing My Health Information FAQ
- What health information can I see in my UH Personal Health Record?
The UH Personal Health Record (PHR) Powered by FollowMyHealth started being used October 16, 2013. The Personal Health Record had a phased approach during its rollout. Because of this there are some items that may not appear in your PHR account if they were not a piece of information that went to the PHR at that time. As we have made additions to, and continue to improve the amount of information in your PHR Account, you should currently expect to see most relevant health data related to Health Conditions, Allergies, Medications, Immunizations, Results, Office Visit Notes, Patient Education Materials, Office Visit Appointments, and Clinical Care Summaries. Please see below for some some general information about PHR content.
Item Additional Information Office Visit Notes Most office visit notes* signed by your provider on or after January 7, 2019.
Oncology office visit notes signed by your provider on or after May 11, 2021.
*Notes from pediatric specialties and behavioral health visits are not yet available.
Beginning May 11, 2021 finalized results will be available immediately in the PHR. If you are looking for results previous to this date* please reach out to FollowMyHealth Patient Services at 833-222-0035 8 a.m. – 8 p.m., Monday – Friday or email PatientSupport@FollowMyHealth.com. Support will be able to assist you with refreshing your PHR account to ensure it is up to date.
*Some types result reports previous to 2/16/2021 may not be available electronically.
Care Summaries Visible for medical visits that occur after creating your PHR account
- When are my test results released?
University Hospitals believes in providing you with timely access to your health information so that you can make the best possible decisions about your health. Beginning May 11, 2021, all test results will be made available to you in your MyUHCare Personal Health Record (PHR) as soon as they are finalized.
With this change, you may see your results in your MyUHCare PHR before your provider reviews them since you will both receive the information at the same time. Please be aware that this includes sensitive test results, such as those for cancer or pregnancy.
Your PHR is not a replacement for a provider visit or to diagnose or treat any condition or illness. You may want to wait to look at your results in your MyUHCare PHR until your provider is available to review your results and discuss them with you.
For sensitive tests, you may want to discuss with your provider how best to review your results.
- Why do I see more than one Clinical Summary from my provider with the same date?
Sometimes providers make additions to the clinical record following the office visit (e.g., test results). In these instances, you will see these additions in the form of multiple Clinical Summaries from the same date appearing in your Personal Health Record.
- How do I see my lab test and X-ray, MRI, CT or other scan results?
Click on the My Health tab and click the Results tab to view your results.
- I am able to view some test results but not all of them. Why?
Test results will vary in the time it takes to process the test and a result to be returned. If you have questions on when to expect certain types of results, please discuss this with your care provider when they order the test for you.
- Why can’t I view X-ray, MRI, CT or other scan images in my UH Personal Health Record? I can see only the written report in my account.
MyUHCare Personal Health Record displays the text reports from any diagnostic testing you have had, and not any films or images.
- Why do I sometimes have duplicates of items like medications or allergies in my PHR?
Because there are various source systems for the information within FollowMyHealth, sometimes you may see an item multiple times in your PHR account. If you wish to hide the duplicate items from view, simply click the red X next to the item. These items can be restored in your account preferences.
- How do I get a printed copy of my complete UH medical record?
For hospital records, contact Medical Records or Health Information Services at the UH hospital where you were a patient. You can find the phone number, the form to download and complete contact information for each hospital online here.
- Can I access my medical information in a different application other than MyUHCare Personal Health Record (PHR)?
You can now use an application other than MyUHCare Personal Health Record (PHR) to access your University Hospitals personal health information. Applications such as MyLinks can be accessed from your phone, tablet, or computer. Once your MyLinks account sign up is complete, you can connect to your University Hospitals personal health information using your MyUHCare PHR username and password on the MyLinks website. For the most complete data and to access features like messaging your care providers, MyUHCare PHR is still recommended.
- Can I Add Information To My UH Personal Health Record?
You can add items to your UH Personal Health Record for your convenience. Items like over the counter medications, results from tests performed at other organizations, or immunizations can be self-entered as a way to record any items related to your health. Please note that any self-entered information is not sent to your University Hospitals care provider and any changes to your health care should be discussed at your next care encounter.