FAQs

We want to help you navigate the process of signing up for and using your University Hospitals Personal Health Record.

Please refer to our list of frequently asked questions below or if you have questions please contact us:

Monday – Friday: 8 a.m. – 8 p.m.
1-833-222-0035
Email: support@followmyhealth.com

Need Help With?

Getting Started: How to Use My PHR

Still image from our introductory MyUHCare video

Watch the Getting Started video for a complete overview of how to use your personal health record.

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Parent/Guardian Access

Learn how you can sign up to view your child’s health information online.

Creating My UH Personal Health Record Account

Find out more about how to sign up for your personal health record.

What’s In My PHR?

Find out what health information is available in your UH personal health record, including prescriptions, conditions, lab and imaging results, and more.

Using My UH Personal Health Record

Learn how to request an appointment, request prescription refills, message your doctor and more through your personal health record.

Connecting Other FollowMyHealth Accounts

Learn how to connect your University Hospitals account to an existing FollowMyHealth account.

About My UH Personal Health Record

Get answers to general questions about MyUHCare and your UH personal health record.

Paying My Bill

Pay your bill on your computer or phone or through the MyUHCare App.