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Resources for Patients & Visitors of UH Lake West Medical Center

UH Lake West Medical Center strives to promote a lifetime of good health for our patients. We embrace a philosophy of patient- and family-centered care and are dedicated to providing comprehensive healthcare services coupled with a wealth of health and wellness information to help patients achieve and maintain the best possible health at all stages of life. UH Lake West Medical Center is in-network for most major insurance plans.

For the convenience of our patients, we offer ample free parking at both our hospital campus and the adjacent physician pavilion.

36000 Euclid Ave.
Willoughby, OH 44094
440-953-9600

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Patient Pricing, Bill Payment & Financial Assistance

We offer our patients the convenience of paying their bill online. For those struggling to pay, our financial counselors are happy to help set up a payment plan that fits your budget.


Patient Advocacy

If at any time you have questions or concerns about any aspect of your stay with us, please bring them to the attention of your nurse or any caregiver. If you believe that your nurse or the caregiver has not fully addressed your questions or concerns to your satisfaction, please contact patient advocacy at 216-844-7502.


Valet Parking

Valet parking is available for $5 at Lake West Medical Center. Please see signage at the valet desk for more details on hours and entrance locations.


Gift Shop

The UH Lake West gift shop is located on the first floor of the medical center. The shop sells a variety of unique gifts for all ages and tastes, as well as candy and snacks, greeting cards, flowers, baby items and personal care items. The gift shop is staffed by volunteers so the hours will vary.

Please note:
We welcome flower deliveries to all patients except those in the Intensive Care Unit (ICU), where only artificial flowers are permitted. Please check with the patient’s caregiver before bringing gifts of food or beverages as some patients must follow special diets. In the ICU, please check with the caregiver before bringing any gifts for patients. Because of latex allergies, we do not permit latex balloons. Mylar balloons are fine to send or bring to patients.


Family Chapel

The chapel located on the first floor of UH Lake West Medical Center, offers a quiet, peaceful space for family members and visitors. We invite people of all faiths to visit the chapel for prayer and quiet reflection.


Visiting Hours and Guidelines

General visiting hours are from 7 a.m. to 9 p.m. daily. Our first priority is providing an environment that promotes healing, comfort, rest, privacy and quiet for our patients. At times, we might limit the number of visitors in a room or ask visitors to step out of the room. We do this to perform procedures or ensure the health and comfort of the patient or patient’s roommate. We thank you for your understanding and cooperation.


Visiting After Hours

The main doors of our hospitals are locked between 8 p.m. and 5:30 a.m. to ensure the safety of patients, staff and visitors. To visit during these hours, please enter through the Emergency Department and check in with the security officer or registration clerk. We’ll then call the appropriate floor and ask whether the patient is receiving guests.

If the patient agrees, we’ll have you sign in on the visitors’ log and show a picture ID. You’ll be issued a temporary visitor ID card and escorted to see your loved one, if needed, to make sure you don’t get lost.

View current visitor restrictions and talk to your loved one’s care team to learn about virtual visitation options.


Visitor Meals

Visitors at UH Lake West Medical Center can order guest meals for a small fee, which they can enjoy with their loved ones in their room. Visitors can order in-room meals through our Patient Room Service Program by dialing ext. 36336 from the in-room phone.


Café

The UH Lake West café is open during normal business hours, serving a variety of hot/cold meals and to-go snacks and foods. Vending machines are available 24 hours a day.


Cell Phones

Patients, families and visitors may use their cell phones anywhere in the building except near patients who are on monitoring devices. Please respect patients’ privacy and help promote a restful environment when making phone calls.


WiFi

For your convenience, free wireless internet access is available throughout UH Lake West Medical Center.


Service Animals

Service animals are permitted in areas of the hospital system that are unrestricted to inpatients, outpatients or visitors provided that the animal does not pose a direct threat or a fundamental alteration in the operations of that area. However animals are not permitted in certain areas, such as operating rooms, immunosuppressed patient care areas and rooms of patients on additional infection control precautions. Patients or visitors with service animals assume responsibility for the care, feeding and sanitary needs of their animal. For more information about UH’s service animal policy, ask your care team or the nurse manager on your floor.


Patient Discharge Time

Your loved one’s care team will help keep you informed about discharge plans, including the expected discharge time. Most patients will be discharged before noon on the last day of their stay, although tests or test results could extend their stay. Many patients being discharged will need a family member or friend to drive them home. If you are picking up a patient and cannot arrive when your loved one is being discharged, the patient may wait in our discharge lounge.