Visitor Services

We encourage family and friends to visit, however, in order to allow adequate time for rest, we have established vising hours. If you need to make special visitation arrangements, please talk to the patient’s nurse.

Visiting Hours

  • Acute Medical Surgical Unit (Hillcrest Building Lower Level): 8 a.m. – 8 p.m. daily.
  • Birthing and Women’s Unit (Fourth Floor): 8 a.m. – 8 p.m. daily. The father or designated significant other may visit at any time. Two people are welcome in the room at the time of delivery.
  • Procedure Areas (Cath Lab, Surgery, Endoscopy), family members may stay with patients before and after the procedure.

Quiet Time

Help us support healing! Studies indicate patients heal better and faster when they are able to rest. We observe quiet time daily from 10 p.m. – 6 a.m. and also at these times during the day:

  • 2 – 3 p.m. on the Acute Medical Surgical Unit (Hillcrest Building)
  • 2 – 4 p.m. on the Birthing and Women’s Unit (Fourth Floor)

If you visit during the afternoon quiet time, we encourage you to let your loved ones and other patients rest by:

  • Speaking quietly.
  • Turning phones and other devices to silent or vibrate.

We observe Quiet Time by:

  • Dimming lights on the units and in patient rooms.
  • Encouraging patients to participate in Quiet Time.
  • Addressing noise that interferes with rest and healing.
  • Holding delivery of get-well cards and flowers until after Quiet Time.
  • Keeping interruptions to a minimum.

Visiting Guidelines

  • Please do not visit if you have a cold, flu or any contagious illness.
  • Babies and children may find hospital visits stressful, which can place additional burden on the patients and staff. Visitation by children may be arranged by prior approval. Please do not leave children unattended in patient rooms or waiting areas.
  • Many patients have special dietary requirements. Please check with the nurse or doctor before sharing candy, food or beverages.
  • Occasionally, we may request visitors to leave in the afternoon for patient rest and care.
  • Ask at the nurses’ station before bringing flowers, plants or balloons into patient rooms.
  • Do not bring weapons, including knives and guns, alcohol, or other illegal substances to the hospital.
  • Before bringing in electrical appliances for use in patient rooms, check at the nurses’ station.


Sam’s Café

Sam's Café, conveniently located right off of Samaritan Hospital's Main Lobby, entices visitors with an array of delicious options, from our inviting, hot entrees to our Chef Specials of the day. Menu selections are posted daily on our hotline, which is 419-289-0491, ext. 3417.


  • Breakfast: 6:30 – 9:30 a.m., Monday through Friday. Limited menu from 9:30 – 11 a.m.
  • Lunch: 11 a.m. – 2 p.m., Monday through Friday; 11:30 a.m. – 1:30 p.m., Saturday and Sunday. Limited menu from 2 – 4:30 p.m.
  • Dinner: 4:30 – 6 p.m., Monday through Friday; 5:30 – 6:30 p.m., Saturday and Sunday.

Vending machines

Vending machines are located in the Emergency Department, Birthing and Women’s Unit and Sam’s Café.

Gift Shop

Our boutique-like showroom features floral arrangements, live planters, new baby apparel and reading material. Unique specialty items such as the hypoallergenic Naked Bee lotions and Burt’s Bees also are available.

Proceeds from the Gift Shop are donated to the hospital for purchase of new equipment.


  • Monday through Thursday, 9 a.m. – 8 p.m.
  • Friday, 9 a.m. – 5 p.m.
  • Saturday and Sunday, 11 a.m. – 3 p.m.

To place an order for flowers or gifts, please call 419-289-0491, ext. 3296. VISA, MasterCard and Discover are accepted.

Interested in volunteering in the Gift Shop? See our Volunteer Services page.


The chapel is on the second floor at UH Samaritan Medical Center and is open to visitors of all faiths. Chaplain services also are available 24 hours a day and can be accessed through a nurse.

Reading Materials

The Ashland Times-Gazette newspaper is available from vending machines near the Main Entrance. Books and magazines are available for purchase in the Gift Shop.

Phone Use/Laptops

Cellular phones are permitted throughout the facility, but please turn the ringer to the lowest setting.

Local calls may be made from the room at any time by dialing 9 and then the numbers.

Dial 0 for operator assistance in making a long-distance call.

Wireless internet access is available throughout the hospital.

Lost and Found

Items found at the hospital are kept in the Security Office, located in the Emergency Department lobby on the east side of the building. Security can be reached at 419-289-0491, ext. 2427.

Tobacco-Free Policy

Smoking and the use of tobacco products are prohibited at UH Samaritan Medical Center.

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