COVID-19 Update: UH has visitor restrictions in place to protect patients and staff against coronavirus. Permitted visitors will be screened for flu-like symptoms. Click here for additional information on non-essential appointments, testing locations, COVID-19 information and how you can help during this crisis.

Visitor Services at UH Geauga

At University Hospitals Geauga Medical Center, we make things as comfortable as possible for our patients, and their family and friends. We offer a variety of visitor services, including flexible visiting hours, and other amenities such as free Wi-Fi, gift shops and pastoral services.

UH Geauga Phone Directory

Please refer to our phone directory to learn the direct lines for departments within UH Geauga Medical Center.


Dining options at UH Geauga Medical Center include our cafeteria, with convenient hours and a wide array of meal selections, as well as 24-hour vending machine options.

Visiting Hours Encourage Friends and Family to Spend Time with Patients

University Hospitals Geauga Medical Center encourages family members and friends of patients to visit frequently. While we have no formal visiting hours, and try to be as flexible as possible to meet you and your support persons’ needs, under certain circumstances it may be necessary to limit visitation. For instance, visitation may be restricted to abide by a patient’s preferences, to control the spread of infection, to heed a physician or nurse’s best clinical judgment or if visitation interferes with the care of the patient or other patients, to maintain privacy or to ensure a quiet, restful atmosphere for a patient or a patient’s roommate. You are entitled to an explanation whenever a restriction is placed on visitation.

Visitation Guidelines

  • Please check with the nurse for any specific visitation guidelines for your nursing unit.
  • Our recommendation is to limit the number of support persons (visitors) at any one time. Our suggestion is two per patient.
  • Please check with nursing personnel before visiting with children and infants.
  • Please don’t visit if you are sick or might have a cold or other illness.
  • Ensure that children who visit are supervised by an adult other than the patient.
  • Keep voices low.
  • Please do not bring latex balloons to the hospital.

Medical Surgical Unit Visiting Hours

Open visitation during visiting hours is welcomed as patient condition and unit activity allows.

Intensive Care Unit (ICU) Visiting Hours

Visitors must be immediate family members or a person designated by the patient. Children under the age of 13 are not permitted. Our visiting guidelines for the ICU are designed to allow visitation while giving each patient the best possible chance of overcoming serious illness. Visitors should use the phone outside the ICU entrance to check with the nurse prior to visiting.

Center for Women’s Health Visiting Hours

Support persons may visit at any time. Open visitation during visiting hours is welcomed as patient condition and unit activity allows. To protect our newborns, no visitors should come to the floor if they have any symptoms of illness.

Behavioral Health Unit Visiting Hours

Because behavioral health care features unique and often personal elements, the unit has special visiting procedures designed to enhance care and protect patient confidentiality. Upon admission, patients are assigned a personal identification number (PIN) that may be given to family and friends. Visitors must have this PIN in order to visit or contact the patient by phone.

All items brought by visitors must be examined by the nursing staff before being given to the patient. Also, patients who have been discharged are not permitted to visit other patients on the unit. Please check with the nurse for additional considerations.

6 - 7 p.m. Monday through Friday, 1 - 2:30 p.m. and 6 - 7 p.m. weekends and holidays. Visitors must be 18 years of age or older.

Patient Information

For information such as directions around the hospital, a telephone number to a patient’s room or help getting in touch with a nurse manager, please contact Patient Information or stop by the information desk in the main lobby.

Patient Information: Dial 0, or 440-285-6273 from outside the hospital

Wish-U-Well Gift Shop Provides Specialty Items and Convenience to Guests

We strive to anticipate the needs of patients, families, guests and staff by providing a wide range of merchandise at University Hospitals Geauga Medical Center gift shop. Our gift store is located just off the main lobby on the first floor and staffed by volunteers. The shop offers:

  • Flower cooler filled with cheerful arrangements, plants and bud vases
  • Large card and stationery section offering cards for every occasion
  • Magazines, newspapers and books
  • Plush toys, balloons and gifts
  • Candy and snacks

Same-day patient delivery at no extra charge. MasterCard, Visa, Discover, debit cards and cash accepted. Proceeds from all purchases benefit the Auxiliary of UH Geauga Medical Center.

Monday - Friday: 7 a.m. - 5 p.m.
Gift Shop: 6039, or 440-285-6039 from outside the hospital

Chapel Offers Pastoral Services

A nondenominational chapel is located on the first floor, off the main lobby across from Patient Registration and open 24 hours, seven days a week, offering a quiet respite for guests. Spiritual books, including Bibles, are available upon request. A listing of area churches and religious establishments are also available.

Pastoral Care Services: 440-285-6271 or the hospital operator after hours

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