- What to Bring to my Visit
Please bring your insurance card and a list of current medication lists/doses to each visit. All co-payments and past due balances are due and payable at the time of service.
To schedule an appointment, call your preferred UH North Ohio Heart and/or Ohio Medical Group location:
- Elyria North Ohio Heart: 440-414-9100 or 440-326-4120
- Elyria Ohio Medical Group: 440-414-9260
- Lorain North Ohio Heart/Ohio Medical Group: 440-204-4000
- Middleburgh Heights Ohio Heart/Ohio Medical Group: 440-414-9500
- Norwalk North Ohio Heart: 419-660-2756
- Olmsted Falls Ohio Medical Group: 440-414-9700
- Sandusky North Ohio Heart: 419-609-2900
- Westlake Ohio Heart/Ohio Medical Group: 440-414-9400
You can also request an appointment through your FollowMyHealth Personal Health Record portal.
Requests for refills should be left on your primary physician's nurse line. Be sure to include your name or the child's full name, date of birth, a phone number where you can be reached in case of a question, the name and dosage of the medication and your pharmacy's name and number. You may be asked to schedule a follow up visit before a medication is refilled if deemed necessary by the physician. Refill requests should be made 5 days before the prescription is due to run out. Prescriptions for controlled substances such as ADHD medications, must be picked up at the office. Other prescriptions will be sent by e-mail to your pharmacy, normally by the end of the day.
Our electronic medical record allows us to e-prescribe any prescriptions at your appointment within seconds. This will allow us to keep better track of all medications you are currently or have been taking, even if prescribed by another office. For prescription refills please try to give as much advance notice as possible; feel free to leave a message for the nurse, we ask that for most refills your child's physical is up-to-date.
Medications that are more closely regulated by the FDA have different requirements for prescribers. We are required by law to see your child regularly to monitor medication use and usefulness.
- Specialist Referrals
Based on medical necessity, your primary care physician will be able to refer you to a specialist. However, a referral cannot be made without an evaluation by your primary care physician. If you go to a specialist without a referral, your specialist claim may be denied by your insurance company and the bill will become your responsibility. Due to contractual obligations with your insurance company, we cannot backdate or give you retroactive referrals.
- After Hours & Emergencies
If an emergency should arise, please call 911. Emergencies are considered to be those conditions that are life-threatening; loss of consciousness, severe bleeding, seizure, etc.
If you need to go to a Convenient Care
Locate a convenient care near you.
If you need to go to an Urgent Care
Locate an urgent care near you.
If you need to go to an Emergency Room
Locate an ER near you.
Please call 440-892-6424 and your call will be forwarded to the 24-hour UH Rainbow Advice Center at UH Rainbow Babies & Children's Hospital. One of their RN's will be happy to help you assess your situation and page the doctor on-call if needed.
- Accepted Forms of Payment
Our primary care offices are no longer accepting cash or check as in-person payment for services. You will be able to pay by card (credit, debit, HSA, FSA, etc.) at our office. You will continue to be able to pay by check upon receipt of your patient statement after service is complete.
- Insurance Payment Information
We accept most forms of insurance. Please bring your insurance card and driver’s license to each visit to ensure we have the correct information. All copayments are expected at the time of service. You will receive a monthly statement for all outstanding balances.
- Hospital Affiliations
UH Northern Ohio Heart and Ohio Medical Group are affiliated with the following hospitals:
- Firelands Regional Medical Center
- Fisher-Titus Medical Center
- Mercy Regional Medical Center
- Mercy Allen Hospital
- MetroHealth System
- Southwest General Medical Center
- St. Vincent Charity Medical Center
- UH Amherst Health Center
- UH Elyria Medical Center
- UH St. John Medical Center
- University Hospitals of Cleveland
- Personal Health Record
You have the ability to access your health information online from any computer, tablet or smart phone, using University Hospitals Personal Health Record (PHR). This system allows you to receive lab and radiology results, email a doctor, refill a prescription, request or change appointments and so much more – all from the comfort of home or on-the-go, available 24/7.