MyUHCare: Personal Health Record

Creating My UH Personal Health Record Account

Creating Your UH Personal Health Record Account

How do I create my UH Personal Health Record account?

All UH Patients:

Go to any UH physician’s office or UH Cleveland, Ahuja, Bedford, Conneaut, Geauga, Geneva or Richmond medical centers and bring a photo ID.
A staff member in the physician’s office or at the hospital’s information desk will ask for your full name, date of birth, email address and last four digits of your Social Security number.
Within two business days, you will receive an email invitation from FollowMyHealth™ (noreply@followmyhealth.com) to set up your UH Personal Health Record account. If you don’t get an invite in two business days:
- Check the Spam (or Junk) folder in your email account for the FollowMyHealth™ email.
- If the invitation is not in your Spam (or Junk) folder, contact Customer Service at 1-833-222-0035 or support@followmyhealth.com, 8 a.m. – 8 p.m., Monday – Friday.
The email invitation will expire 60 days after it is sent to you. This is to keep your information secure because your PHR contains sensitive information.
Open the email invitation and select Create an Account.
Select a login method for your PHR:
- Click on the green FMH Secure Login icon to create a username and password specifically for your PHR;
  OR
- Log in with an existing username and password from a Facebook, Google, Yahoo or Microsoft Windows Live account. The information in your PHR will not be shared with these websites.
Follow the steps on the screen to complete your registration. When asked for an invite code, use your four-digit birth year.

UH Employees:

While logged in to the UH network, visit intranet.uhhospitals.org/MyUHCare/default.aspx.
Click the Create My PHR account now! button.
Sign in to the Intranet using your UH network user name and password.
On the next screen, provide your full name, date of birth, email address and the last four digits of your Social Security number.
Your information will be matched with your UH medical record. You will receive an email invitation from FollowMyHealth™ (noreply@followmyhealth.com) to set up your PHR account. If you don’t get an invitation, check the Spam or Junk folder in your email account for the FollowMyHealth™ email. The email invitation will expire 60 days after it is sent to you. This is to keep your information secure because your PHR contains sensitive information.
Open the email invitation and select Create an account.
Select a login method for your PHR:
- Click on the green FMH Secure Login icon to create a username and password specifically for your UH Personal Health Record;
  OR
- Log in with an existing username and password from a Facebook, Google, Yahoo or Microsoft Windows Live account. The information in your UH Personal Health Record will not be shared with these websites.
Follow the steps on the screen to complete your registration. When asked for an invite code, use your four-digit birth year.

If you want to sign up after your invitation has expired, call 1-833-222-0035 or email support@followmyhealth.com. Help is available 8 a.m. – 8 p.m., Monday through Friday.

My spouse and I are both creating a UH Personal Health Record. Should we use one email for both of us?

We recommend using separate emails for every adult in the family who is creating a Personal Health Record (PHR). This will help ensure that each family member receives only his or her results and secure health messages.

I am creating my UH Personal Health Record through the FollowMyHealth™ (FMH) website. What is the difference between UH Hospital Services and UH Physician Services?

You will want to connect to both UH Hospital Services and UH Physician Services so the health information in your UH Personal Health Record (PHR) is as complete as possible. When you connect with UH Hospital Services, your PHR will include available information about your recent hospital stays. When you connect with UH Physician Services, your PHR will include available information from your recent provider(s) office visit(s).

Why is there a social media option to log into my UH Personal Health Record account?

The social media login option is there for your convenience so you do not need to create and remember a new username and password for your UH Personal Health Record (PHR) account. The information in your PHR will not be shared with these websites.

Why do you ask for my cell phone number?

You can get notices and alerts from your UH Personal Health Record as email or text messages. Your account will be set up to use your email for alerts and notices. If you want to get text message alerts, you will need to supply your cell phone number. Message and data rates may apply.

How do I load the FollowMyHealth™ (FMH) app on my phone?

You can download the free FollowMyHealth™ mobile app to your iPhone, iPad or Android device. Go to the app store on your device and search for ”FMH”. Download the app to your device and sign in to your UH Personal Health Record account. The app was developed by Allscripts Healthcare Solutions, Inc. and has a green icon and screen. Even though you will not see the red University Hospitals logo within the app, UH has partnered with FollowMyHealth™ to provide this data on your mobile device.

How do I know if my provider participates in the Personal Health Record program?

Not all UH providers participate in the Personal Health Record program. For example, Nurses, Residents and Fellows do not participate in the PHR and you will not see any test results or other information populate into your PHR from these providers.

To determine if your provider is included, follow the steps below.

Go to the UH home page, uhhospitals.org, and click the Find: Doctors button at the top left of the page.
Search for your UH doctor by last name.
Look for the Online Personal Health Record Available note. (See image below.)
This note means you can connect with the physician’s office through your UH Personal Health Record (PHR).

My provider offers an online personal health record. Why don’t I have any health information in my UH Personal Health Record?

Your UH Personal Health Record (PHR) includes selected information from your UH medical record about hospital services (a hospital stay or emergency room visit and your related medical care) and physician office visits. The chart shown here explains the medical information that you will see in your PHR from information entered in your UH medical record.

UH Personal Health Record Information	From UH Physician Offices and UH Health Centers	From a UH Hospital Stay or Emergency Department Visit^**
Allergies, medical conditions, medications, immunizations, height, weight, blood pressure	All information entered Jan. 1, 2012 and forward	All information entered Jan. 1, 2010 and forward
UH lab test results	All information entered Oct. 16, 2013 and forward*, except results from UH Suburban Health Center (Green Road) and sensitive information like HIV/AIDs results	All information starting from three months before you created your PHR and forward, except sensitive information like HIV/AIDs results
X-ray, MRI, CT and other scan results	All reports (written report only) entered Oct. 16, 2013 forward*	All radiology reports (written report only) starting from three months before you created your PHR and forward
Biopsy results	All information entered Oct. 16, 2013 forward^*	All information starting from three months before you created your PHR and forward
Care summary	All information starting on the date you created your PHR and forward	All information starting on the date you created your PHR and forward

^*Outpatient lab and X-ray results will appear in your PHR after your provider has confirmed them.
^**At this time, information from an inpatient stay at a UH behavioral health unit is not available in the PHR.

How do I set up a UH Personal Health Record account for my child or dependent?

UH recognizes the importance of parents and/or legal guardians having access to their child or dependent’s health information. To set up a UH Personal Health Record account for a child or dependent, ask at your provider’s office for a Parent/Guardian Access packet and follow the instructions provided. Please see the Parent/Guardian Access section for more information.

How do I make sure my password is secure?

A secure password is a strong password. Strong passwords have upper-case and lower-case letters, numbers and symbols. Don’t choose numbers that are personal such as your age or birthday. Change your password often and do not give it to others.

Follow these same rules for passwords on Facebook, Google or Yahoo if you plan to link your MyUHCare account to these sites. If your password on these sites is not strong, change it right away.

What if I forget my password?

If you have a secure UH Personal Health Record login, click the Forgot My Password link. You will be asked to enter your username. A temporary password will be sent to the email that goes along with your account.

If you log in using Facebook, Google or Yahoo, use the Forgot Password option.

How do I opt out if I change my mind and no longer want to receive invitation reminders?

If you have received a MyUHCare Personal Health Record invitation or a MyUHCare Personal Health Record Parent/Guardian invitation and you decide you no longer wish to participate or receive reminders, you can opt out.

To opt out, scroll to the bottom of the email invitation or reminder you have received from FollowMyHealth and select the Click here to opt out link.
Screen capture: How to opt out

After clicking the link, the screen below displays.
Screen capture: successful opt-out request

If you later decide you would like to create a MyUHCare Personal Health Record account, you must first be removed from the unsubscribe list. To be removed from the unsubscribe list, contact FollowMyHealth support at 1-833-222-0035 or support@followmyhealth.com, 8 am to 8 pm, Monday through Friday.