Creating My UH Personal Health Record Account
- How do I create my UH Personal Health Record account?
Adults who have an upcoming appointment with a University Hospitals Provider can supply their email address when checking in for their visit. Supplying a correct and current email address will ensure you receive an invitation to the Personal Health Record. Please note that invitations will come from noreply@FollowMyHealth.com.
If you do not have any appointments in the near future, you can self-enroll for a Personal Health Record account. More information about connecting can be found here: How To Sign Up.For assistance with accepting an invitation or with self-enrolling, please contact FollowMyHealth Patient Services at 1-833-222-0035, 8 a.m. – 8 p.m., Monday – Friday or email PatientSupport@FollowMyHealth.com
- My spouse and I are both creating a UH Personal Health Record. Should we use one email for both of us?
We recommend using separate emails for every adult in the family who is creating a Personal Health Record (PHR). This will help ensure that each family member receives only his or her results and secure health messages.
- I am creating my UH Personal Health Record through the FollowMyHealth™ (FMH) website. What is the difference between UH Hospital Services, UH Physician Office, and UH Dermatology?
You will want to connect to UH Hospital Services, UH Physician Office, and UH Dermatology so the health information in your Personal Health Record is as complete as possible, whichever type of UH provider or location you visit. UH Hospital Services includes information about hospital stays, UH Physician Office includes information about office visits, and UH Dermatology includes summaries from any dermatological office visits.
- Why is there a social media option to log into my UH Personal Health Record account?
The social media login option is there for your convenience so you do not need to create and remember a new username and password for your UH Personal Health Record (PHR) account. The information in your PHR will not be shared with these websites.
- Why do you ask for my cell phone number?
You can get notices and alerts from your UH Personal Health Record as email or text messages. Your account will be set up to use your email for alerts and notices. If you want to get text message alerts, you will need to supply your cell phone number. Message and data rates may apply.
- How do I load the FollowMyHealth™ (FMH) app on my phone?
You can download the free FollowMyHealth™ mobile app to your iPhone, iPad or Android device. Go to the app store on your device and search for ”FMH”. Download the app to your device and sign in to your UH Personal Health Record account. The app was developed by Allscripts Healthcare Solutions, Inc. and has a green icon and screen. Even though you will not see the red University Hospitals logo within the app, UH has partnered with FollowMyHealth™ to provide this data on your mobile device.
- I created a FollowMyHealth account. Why don't I have any health information in my UH Personal Health Record?
It is possible that you created a FollowMyHealth account that is not connected to University Hospitals yet. Go to MyAccount > Connections and look for University Hospitals. If you do not see University Hospitals Click on Add Organization and Request a connection to UH.
If your University Hospitals connection is pending, please allow up to 72 hours for the connection to be reviewed. Sometimes we need to do a little extra research to ensure you are connected to your record.
Please note that the UH Personal Health Record began in October of 2013 and was implemented using a phased approach. Because of this there are some older items that may not be in your PHR account.
- How do I set up a UH Personal Health Record account for my child or dependent?
UH recognizes the importance of parents and/or legal guardians having access to their child or dependent’s health information. To set up a UH Personal Health Record account for a child or dependent, ask at your provider’s office for a Parent/Guardian Access packet and follow the instructions provided. Please see the Parent/Guardian Access section for more information.
- How do I make sure my password is secure?
A secure password is a strong password. Strong passwords have upper-case and lower-case letters, numbers and symbols. A FollowMyHealth account requires all these elements. Don’t choose numbers that are personal such as your age or birthday. Change your password often and do not give it to others.
Follow these same rules for passwords on Facebook, Google or Yahoo if you plan to link your MyUHCare account to these sites. If your password on these sites is not strong, change it right away.
- What if I forget my FollowMyHealth Username and/or Password?
You can recover your FollowMyHealth username and/or password using the links on the MyUHCare PHR/FollowMyHealth login page. If you need assistance, please contact FollowMyHealth Patient Services at 833-222-0035 8 a.m. – 8 p.m., Monday – Friday, or email PatientSupport@FollowMyHealth.com.
If you set up an alternate login method (Facebook, Google, etc.) and you forgot that password, please access Facebook, Google, etc., and follow their username/password recovery procedures.
- How do I opt out if I change my mind and no longer want to receive invitation reminders?
If you have received a MyUHCare Personal Health Record invitation and wish to opt out at this time scroll to the bottom of the email invitation or invitation reminder you have received and click the Opt Out link.
Opting out of an invitation, opts you out of that invitation instance and does not mean that you will not receive future invitations to connect.
If you wish to permanently opt out of any FollowMyHealth invitations or communications please contact FollowMyHealth Patient Services at 833-222-0035 8 a.m. – 8 p.m., Monday – Friday, or email PatientSupport@FollowMyHealth.com. Please note that permanently opting out from FollowMyHealth may delay your ability to connect in the future as FollowMyHealth will need to reinstate your email address to allow communications from them.