Number of UH Patients Opting for the Ease of a Virtual Visit is Going Up

UH Clinical Update | September 2019

More and more UH patients have found out for themselves how convenient it is to choose a UH Virtual Visit instead of making an unnecessary trip to an urgent care center.

Already through August this year, 1,296 patients have used UH Virtual Visit to treat minor illnesses. During the same time, more than 3,500 of them have registered for the service.  

Please mention this service to your patients as another way to access UH care when they are traveling or unable to be seen by your practice.  When an illness is more severe and the patient requires in-person care, the board-certified doctors on UH Virtual Visit will encourage the patient to schedule an appointment with their Primary Care Provider, or travel to the nearest UH Urgent Care or UH Emergency Department.

When patients need to use UH Virtual Visit – after hours, or when they have a minor ailment - a quick phone call or text will connect them to a board-certified provider in minutes.

Patients have access to this service 24/7, 365 days a year, and it’s affordable and efficient. The cost is $49, but could be as little as $25 depending on the patient’s insurance. 

A notice of treatment will be sent to the patient’s primary care physician at UH.

Patients can register for an account by visiting www.uhhospitals.org/virtualvisit, through the UHNow mobile app, or by texting “UHvirtualvisit” to the number 635483, after which they will receive a link to the chatbot “Sophie,” who will walk them through the registration process.

In addition, UH employees who register for UH Virtual Visit will receive 25 Healthy UH points. Employees who work at the UH Management Services Center or the UH Customer Service Center can access UH Virtual Visit in a dedicated room at each facility, where they can easily and privately link to a physician via video.

Look for more information on UH Virtual Visit during the open enrollment process at the end of this year. For more information or questions, please contact Rebecca.Emmons@UHhospitals.org or Brian Zack, MD, Medical Director, UH Telehealth, at Brian.Zack@UHhospitals.org.