2017 Annual Report

Dear Friends,

Our new vision statement – Advancing the Science of Health and the Art of Compassion – defines who we are today and where our momentum will take us. We are constantly adapting, changing and looking for better ways to deliver on our commitment to fulfill our mission in our region and the world.

We are recognized leaders in research and discovery, illustrated by the more than 1,800 active clinical research studies, including more than 600 clinical trials under way, our academic affiliations with renowned centers of learning, and our clinical institutes that bring highly-trained specialists together for collaboration on treatment protocol best practices.

Outstanding compassionate care has defined UH for decades and remains centric to everything we do, evidenced by the continued improvement in patient satisfaction in 2017, with advances in every target area measured for patient experience. Our inpatient satisfaction increased and achieved its target scores – as did our outpatient provider offices and UH emergency departments. 2017 marked a year of milestones, reaching new heights and expanding our services for the betterment of our community. Noteworthy accomplishments include:

Forging a new agreement with Medical Mutual of Ohio. With this addition, UH now serves as an in-network provider for members of all major insurers.

Attaining Level I trauma verification for UH Cleveland Medical Center. Level I status, conferred by the American College of Surgeons, indicates our capability of providing comprehensive care for every aspect of injury. UH's extended regional trauma system includes four community-based Level III trauma centers and Northeast Ohio's only Level I center for children and adolescents.

Commemorating the five-year anniversary of the Harrington Discovery Institute at University Hospitals, part of The Harrington Project for Discovery & Development. This initiative has supported 85 Harrington Scholars and assisted 20 start-up companies aiming to bridge the gap between drug discovery and commercialization.

Furthering our community commitment, we announced the expansion of the UH Otis Moss Jr. Health Center. A revolutionary concept, the center pairs UH health services with church counselors and educators to deliver quality, outpatient care. The expansion will enhance health education with “on-demand” primary care and other specialty offerings.

Starting construction for the new UH Rainbow Center for Women & Children, set to open during the summer of 2018. The center signals a more outward-reaching approach to healthcare that includes integrated social and economic services.

Celebrating the successful completion of our Discover the Difference campaign, a multi-year effort made possible through the generosity of more than 83,500 donors contributing nearly 185,000 gifts totaling $1.5 billion.

For over 150 years, University Hospitals has been advancing its mission: To Heal. To Teach. To Discover. It's the foundation for our actions, bestowed by our founders to ensure the citizens of Northeast Ohio had access to vital healthcare services. From these humble roots, UH has evolved into a super-regional health system by pioneering research, developing new technologies and educating the next generation of care providers while delivering compassionate patient care.

In 2017, we celebrated our best year yet on many fronts, which you will read more about on the pages that follow. Our achievements have resulted from the efforts of our clinicians and employees who live our UH core values: Excellence, Diversity, Integrity, Compassion and Teamwork. Our people dedicate themselves daily to lowering the barriers to best-in-class healthcare, pushing the boundaries that lead to exciting new discoveries and Advancing the Science of Health and the Art of Compassion.

CEO, University Hospitals

Chair, UH Board of Directors