CEO's Message

Thomas F. Zenty III, Chief Executive Officer, University Hospitals
Thomas F. Zenty III, Chief Executive Officer, University Hospitals

Our new vision statement – Advancing the Science of Health and the Art of Compassion – defines who we are today and where our momentum will take us. We are constantly adapting, changing and looking for better ways to deliver on our commitment to fulfill our mission in our region and the world.

We are recognized leaders in research and discovery, illustrated by the more than 1,800 active clinical research studies, including more than 600 clinical trials under way, our academic affiliations with renowned centers of learning, and our clinical institutes that bring highly-trained specialists together for collaboration on treatment protocol best practices.

Outstanding compassionate care has defined UH for decades and remains centric to everything we do, evidenced by the continued improvement in patient satisfaction in 2017, with advances in every target area measured for patient experience. Our inpatient satisfaction increased and achieved its target scores – as did our outpatient provider offices and UH emergency departments.

For over 150 years, University Hospitals has been advancing its mission: To Heal. To Teach. To Discover. It’s the foundation for our actions, bestowed by our founders to ensure the citizens of Northeast Ohio had access to vital healthcare services. From these humble roots, UH has evolved into a super-regional health system by pioneering research, developing new technologies and educating the next generation of care providers while delivering compassionate patient care.

In other words, University Hospitals has been Advancing the Science of Health and the Art of Compassion for more than 150 years.