CEO's Message

Cliff Megerian, MD, FACS, Chief Executive Officer, University Hospitals
Cliff Megerian, MD, FACS, Chief Executive Officer, University Hospitals

It is an incredible honor for me to serve as University Hospitals' new CEO. This is an important time for UH, as health care continues to evolve and we drive greater value for our patients. We have a 154-year legacy of great success, and we also have an incredible opportunity to do more.

Our responsibility to our community is to ensure we build on UH’s accomplishments and reputation for compassionate care in a way that amplifies our impact. As we chart our course through these transformative times, we aim to optimize all that UH has to offer so we are known as the gold standard for providing a 5-star patient experience and distinguished as the most trusted health care provider. We will do this by being:

  • Purpose-driven: holding true to our UH mission (To Heal. To Teach. To Discover.) and keeping it central in all of our decision-making;
  • Consumer-focused: providing our patients with consistent quality of care and the best experience at every touch point;
  • A high-value provider: delivering the highest-quality care and patient experience at the lowest cost for those who receive and pay for care;
  • Agile: having the ability to pivot within a changing industry and economic landscape.

Immediately, we will continue to march forward with helping our community combat the COVID-19 pandemic, while also leveraging the lessons we have learned throughout this process to bring about positive, lasting change.

Longer term, we will embrace the demographic and industry trends that are intensifying focus on affordability, cost containment and new payment models to elevate the value of our scale and 'systemness.'

As an anchor institution focused on community benefit, we hold in the highest regard our responsibility for leading the way to safeguard community health and well-being and the prosperity of Northeast Ohio.

We know it is incumbent upon us to make sure we invest in medical research, teaching the next generation of clinicians and innovating new discoveries. We take pride in the collaborations and affiliations we have formed to supplement our individual commitment.

University Hospitals’ identity and reputation in Northeast Ohio has been built upon a legacy of taking care of the community, and it is a heritage which makes us extremely proud. We partner with our community to address health care disparities by expanding access to care, and implementing innovative programs that focus on health equity.

And while these actions have positively impacted our community already, they serve as our foundation, not our ceiling. Accordingly, we have pledged to move from conversation to action, with our Social Justice & Equity Team and our Office of Community Impact, Equity, Diversity and Inclusion leading the way.

As healers, teachers and discoverers, we aim to ensure that UH is an inclusive environment for our employees and the many communities we serve and we will continue to eliminate barriers that cause health care disparities. Advancing the Science of Health and the Art of Compassion is not just our vision statement, it’s our moral code.