Plan Administration and Customer Service

Local Account Management and Customer Service Access

UH Choice delivers comprehensive, fully integrated plan administration and health care management expertise to employers through Health Design Plus (HDP), our in-house, third-party administrator, located in Hudson, Ohio. Our team works closely with your staff to maximize the value of your health plan.

Dedicated Account Management

As a UH Choice customer, you will work with a local, dedicated account manager who understands your business and the unique features of your health plan. Backed by a team of experienced benefits professionals, the account manager will be responsible for key deliverables, including:

  • A detailed implementation plan to ensure a smooth transition
  • Member materials (ID cards, plan summaries, etc.)
  • Strategic guidance on plan performance
  • High-cost claimant notifications
  • Year-to-year medical trend analysis and benchmark reporting
  • Quarterly and annual plan reviews and recommendations

Trend Analysis and Reporting

Through UH Choice, you will receive customized reports that integrate claims and clinical data to provide you with a big picture view of costs, utilization and risks. Tailored to meet your specific needs, our robust analytics will reveal opportunities for intervention and prevention that we can address together to create a healthier employee population.

No-Hassle Customer Service

When your employees call us, they will be connected to a person, not a computer, as quickly as possible. Our highly trained, local UH Choice customer service representatives will help them find the right doctor, explain costs and answer questions to ensure they get the help they need.

Preferred Stop-Loss Coverage Options

Our team will advise you on stop-loss coverage options that protect your organization against high-cost health care management situations. We work with highly specialized, A+ rated stop-loss carriers who offer seamless claims processing integration and optimal flexibility at competitive pricing.

Connect with UH Employer Solutions

Learn more about our comprehensive services by contacting our UH Employer Solutions account manager.