Your Care Team

Experience and Expertise from a Team of Health Care Professionals

Our goal is to develop trusting and personal relationships with patients and families right from the start. A nurse will conduct a personal orientation with the patient when he or she is admitted. The individual’s nurse will continue to meet with him or her and his or her family members each day during the hospital stay.

When it is time to leave, patients are guided through the discharge process and again any concerns will be addressed. We also follow up with individuals by phone once they leave the hospital. These discussions are our chance to listen and answer any remaining questions.

As a patient at UH Richmond Medical Center, a campus of UH Regional Hospitals, you will benefit from the experience and expertise of a team of health care professionals, working together to coordinate your individualized care.


Attending physician: A member of UH Richmond Medical Center’s medical staff with ultimate responsibility for your care during your stay. Usually, the physician who admitted you to the hospital.

Consulting physician: A physician or specialist called upon by the attending physician to assist in your diagnosis and/or treatment.

Hospitalist: Hospitalists are on-site, board-certified or board-eligible physicians who specialize in caring for patients over the age of 16 during their hospital stay.

Resident: A medical school graduate who is training in a medical specialty.


At UH Richmond Medical Center, nurses are our frontline and the backbone of our staff. They constantly monitor the status of our patients and assure their well-being. Your nursing team may include:

Nurse manager: A highly experienced registered nurse who is the supervisor of a hospital unit or patient floor.

RN care coordinator: The personal advocate for you and your family who coordinates care, communication and discharge planning. The RN care coordinator may be a different person on different days, but your individual information will be coordinated so you receive consistent personal care throughout your stay.

Registered nurse (RN): RNs are responsible for your care at all times. The RN assists physicians during treatments, administers medications, helps coordinate the efforts of the health care team, advocates for and educates patients and families.

Licensed practical nurse (LPN): LPNs assist patients and families in a variety of ways as part of the nursing team, under the direction of RNs.

Patient care assistant: Assistants provide valuable additional support, including assistance with bathing, feeding and toiling.

Other Care Providers

Secretary: The unit secretary is the “first responder” if you use the call light or if people phone the nursing station on your floor.

Occupational therapist: These health care professionals help patients learn to accomplish activities of daily living, such as dressing, bathing and cooking.

Physical therapist: Physical therapists help patients build their strength, improve function and move independently. Speech therapist: Speech therapists help patients regain the ability to speak clearly and communicate effectively.

Respiratory therapist: These therapists help patients manage and/or overcome moderate to severe breathing problems to regain independence and enhance quality of life.

Social worker/case manager: Social workers and case managers work with your entire health care team to develop your plan for care after you leave the hospital: helping families adjust to illness, arranging needed services at home (including companionship), arranging transfer for rehabilitation, accessing useful community resources, and providing support (depending on your individual needs).

Social Services and Case Management: 6500, or 440-585-6500 from outside the hospital

Environmental services (housekeeping)

We recognize that the cleanliness of your room and of the entire hospital is essential to the highest quality care. Our housekeeping teams are dedicated to keeping your room clean and sanitary and are available 24 hours a day, seven days a week. Please let us know if you are in need of housekeeping services.

Environmental Services: 6405, or 440-585-6405 from outside the hospital

Spiritual Support

Your minister, priest or rabbi is welcome to visit you in the hospital. Spiritual books, including Bibles, are available upon request. A quiet room is located on the first floor adjacent to the Patient Registration area and open 24 hours, seven days a week, offering a quiet respite for patients and guests wishing to pray or meditate.

If you would like a chaplain to visit, please ask for a listing of area churches and religious establishments that may be contacted for you.

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