Patients and Visitors

Resources to Help Patients and Visitors at University Hospitals Geneva Medical Center

At University Hospitals Geneva Medical Center, we know that a visit to the hospital can be challenging if you aren't familiar with the facility and all of its amenities.

In order to get both patients and visitors more acquainted with UH Geneva Medical Center prior to a visit, we have the following tools available for you:

As always, if you have any questions and you need to speak with a representative of the hospital personally, please call 440-466-1141 and an operator will help you find the answers.

Relationship-Based Care

Patients and families are at the center of the healing environments at UH Geneva Medical Center. Multidisciplinary, “relationship-based” care is a culture of excellence that provides patients with an exceptionally positive experience. Patients will experience our team’s commitment to connect with our patients and their families in ways that enhance their comfort, confidence and healing. Patients will be a part of a unique personal bond in which our people focus on their unique circumstances and support them with dignity and respect.

Quality of Care

At UH Geneva Medical Center, we receive many positive comments from our patients and their families. They have given us exceptional patient satisfaction ratings in national surveys.*

We are proud to be part of University Hospitals, an award-winning health system.

To see how UH Geneva Medical Center ranks nationally for quality of care according to the U.S. Department of Health & Human Services, visit

*Source: Press Ganey Associates, Inc. 2009 patient satisfaction surveys.
Testimonial comments are from actual UH Geneva Medical Center patients.

Foreign Language Interpretive Services

University Hospitals offers interpretive services for American Sign Language and those with limited English proficiency. These services are offered 24 hours a day, seven days a week through the program MARTTI (My Accessible Real-Time Trusted Interpreter). MARTTI allows patients and families to hear, see and talk to an interpreter live via a wireless computer while the interpreter translates conversations between patients and providers. The service is offered in more than 180 languages, including sign language.

Sign language services for hearing-impaired patients also are available through the Cleveland Hearing and Speech Center and Deaf Services of Cleveland. Your nurse can assist you in contacting the agencies.

If you need to access our interpretive services, please ask your nurse for information or call 1-844-643-4233 or 216-844-1000.

Make an Appointment

Request an appointment with a specialist at University Hospitals.

More Scheduling Options

Need to Refer a Patient?

Click here for Patient Referrals

Browse Services A-Z

Maps and Directions

Click here for directions