Quality Patient Experience at University Hospitals Geauga Medical Center
The staff of University Hospitals Geauga Medical Center is dedicated to making your hospital stay as comfortable as possible. General resources that will help patients and families during their stay include information on:
Patient Experience Coordinator
The patient experience coordinator is an additional point of contact to assist you and your family with concerns, expedite services and provide emotional support. They can help with various issues, including communication, policies and procedures, quality of care, safety, lost items, and even general information about the hospital and our communities. If you encounter a problem, we encourage you to talk directly with your care provider first. If you are still not satisfied, or if you prefer to discuss your concern with a third party, please contact the patient experience coordinator.
Patient Experience Coordinator: 6624, or 440-285-6624 from outside the hospital
The patient advocate is yet another resource for patients and families, to help navigate the complex issues that can arise with hospitalization. The patient advocate is available to assist with ethics questions, financial/insurance issues, and to advocate for the patient in the event of a grievance.
Patient Advocate: 6238, or 440-285-6238 from outside the hospital