Patients & Visitors

Resources to Help Patients and Visitors at University Hospitals Cleveland Medical Center

Our mission at University Hospitals Cleveland Medical Center is to provide extraordinary health care to the patients and families we serve. In addition to our Welcome Guide (PDF) available for download, we provide online resources to help patients and guests navigate their hospital visit.

Foreign Language Interpretive Services

University Hospitals offers interpretive services for American Sign Language and those with limited English proficiency. These services are offered 24 hours a day, seven days a week through the program MARTTI (My Accessible Real-Time Trusted Interpreter). MARTTI allows patients and families to hear, see and talk to an interpreter live via a wireless computer while the interpreter translates conversations between patients and providers. The service is offered in more than 180 languages, including sign language.

Sign language services for hearing-impaired patients also are available through the Cleveland Hearing and Speech Center and Deaf Services of Cleveland. Your nurse can assist you in contacting the agencies.

If you need to access our interpretive services, please ask your nurse for information or call 1-844-643-4233 or 216-844-1000.

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1-866-UH4-CARE (1-866-844-2273)

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