Building Trust With Your Workforce and Customers

In a health care system as large and complex as University Hospitals, we have found transparent and frequent communication is an essential component of the workplace, especially when situations are evolving as quickly as they are now. Here are some suggestions for making communications efficient and effective.

Communicating with Employees

Designate a COVID-19 team leader to communicate between leadership and work teams.

Create a daily update for employees, in which every employee receives a message from their leader or COVID-19 team leader. Use these communications to inform your employees of COVID-related information and the measures you are taking to safeguard the workplace.

Communicating with Customers

Customers want to see that your business is taking steps to prevent spread of the virus. You can take the following steps suggested as best practices by the Ohio Department of Health and the CDC:

  • Put up signs at customer entrances that let them know your business’s requirements, such as requesting that they do not enter if not wearing a mask or have a cough or fever.
  • Reassure customers of your commitment to their safety by putting up signs reminding customers to keep 6 feet away from others.
  • Explain your business's heightened cleaning procedures, daily employee screenings and mask requirements.
  • Allow customers to see your staff cleaning your place of business.
  • If available, provide hand sanitizer, tissues and no-touch disposal receptacles.

Additional Information

University Hospitals now offers consultative and advisory services to help your organization jump-start its reopening. To inquire about our services, complete this form and a team member will respond within two business days.


This website is intended for informational purposes only.  This website should not be used as a replacement for medical or legal advice.  Employers are solely responsible for complying with all applicable legal requirements and making decisions regarding their operations and employees based on their individual circumstances. 

As things, including applicable guidelines, are changing quickly, the information on this website is accurate as of the last update.  We are working to keep it as up-to-date and accurate as possible.  Although this content is reviewed and approved by healthcare professionals, UH does not guarantee the accuracy or completeness of any of this information or that it represents the most up-to-date information and UH is not responsible for any errors or omissions or actions taken in reliance or from use of such information.

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