UH Ashland Occupational Health Clinic: Frequently Asked Questions
- How will I be notified when the results are ready to be viewed?
If you are classified as the DER, the MEDTOX notification of results being available will be sent to your email. If you are an authorized employee to access results, you can check the site 24/7 to see if results have been posted.
For iSYSTOC, notifications are not sent via email. You can access the site 24/7 to see if results have been posted. Currently, all exam components except laboratory, X-rays and drug screens are available to view when the appointment has been completed.
- When will the Occupational Health Services fees officially change?
The new fee schedule will become effective July 1, 2019.
- Why are my fees changing?
Your fees are changing to become more aligned with the UH Occupational Health Programs across the service area. While some fees for services are increasing, others are decreasing. Our goal is to become more competitive with our offerings based on the value we provide. As we bring all UH Occupational Health clients onto one EMR platform, it is necessary to consolidate the fee schedule into one uniform price structure.
- Are the rates for my company going up because we utilize more services than others? Is this based on geography? Small business versus large business?
Your fees are not based on individual utilization, geography or whether you are a small or large business. Fees are based on a variety of factors including operational, supply and technology costs required to function and continue to provide value as trends continually change.
- This wasn’t budgeted in 2019. Can the change apply to my company on January 1 of 2020?
No. All client fees for Occupational Health Services will go into effect at the same time. The effective date of fee changes is July 1, 2019.
- Will my invoice look different?
Yes. The invoices you will begin receiving will not itemize all components of a particular service separately, but rather bundle the fees associated with those services under one service description. For example, a Bus Physical will not list out all components/fees for this service (Health History, Vision Exam, Blood Pressure, Hearing Exam, Urine Dip), but rather list one fee for the entire package (Bus Physical) unless additional services were added. If this service was for a new hire, an employee seeking a Bus Physical would also have a separate charge for a TB test.
- How will I know what services I use have changed and what the new fees are?
For individual client pricing, please contact the following staff members:
- How long will these fees be effective?
Unlike commercial insurance plans, there is no set time period for fees to change. Your contract and service fees are evergreen unless there is communication from UH. Any time fees for services are changed, you will receive a minimum 30-day notice.
- Will the address I currently send my payment to be changing as a result of these operational changes?
Yes. The new address for invoice payments is at our centralized billing location. Please note our new payment address:
University Hospital Occupational Health
P.O. Box 771944
Detroit, MI 48277-1944
iSystoc and Medtox Ashland Client Enhancements Introduction
- How will I know about all of the components of this enhancement that affect me?
There will be a total of four communications that will go out to Designated Employer Representatives (DERs) and HR Personnel either by hard copy or by email. Each communication will reiterate common information as well as new information about the enhancement as we move closer to the launch date.
- With this enhancement, is staff being removed? Are the clinic’s hours changing?
No. The staff at our Occupational Health Clinic in Ashland is excited for this new enhancement. They will continue to work at our offices to welcome and care for patients as they do today during our current office hours. This enhancement allows them to focus more on patient care and less on administrative duties that can be handled more effectively in this new manner.
- When is this change taking effect?
This new enhancement will take effect on Monday, July 1, 2019.
- Why is UH Occupational Health – Ashland providing access to its systems for occupational health? The process we currently use works well.
The decision to implement these systems enhancements allows UH Occupational Health – Ashland to become fully integrated into the UH Occupational Health EMR (Electronic Medical Record), achieve better cost, time and resource efficiencies experienced at our other sites and allow you access to critical information more quickly than in the past. Overall, these enhancements allow our staff to focus more effectively on your employees’ needs and less on administrative duties.
Understanding the iSystoc and Medtox Platforms
- Are the iSYSTOC and MEDTOX sites secure?
Yes. Both systems, abide by all HIPAA requirements to safely and securely maintain PHI for our patients.
- What types of information are available on iSYSTOC and MEDTOX?
Results Located in iSystoc
- Breath Alcohol Test (BATs)
- Chest X-ray/B Read
- Hep B
- Lift Test
- Lipid Test
- PFT (Spirometry)
- Physician Exam Report
- Positive Drug Screens Sent to MRO
- Rapid Negative Drug Screen
- Respiratory Mask Fit Testing
- Respiratory Questionnaire Clearance
- Stress Test
Results Located in MedTox
- Negative Drug Screen
- Rapid Positive Drug Screen
- What are the timeframes for seeing results in MEDTOX and iSYSTOC?
Once MedTox receives the specimen, it generally takes 24-72 hours for the negative results to show in the system (these are for Non-DOT Drug Screens). For positive results, the timing will be extended, generally up to 10 days due to the specimen being sent to the UH MRO (NTA – National testing Association).
Please keep in mind weekends and holidays may affect the timeframes. If NTA needs prescription information from the Donor, they will make three phone attempts to reach the person. If they do not respond, the timeframe may take longer than usual and a positive will result if a return call is not successful.
- What is iSYSTOC?
iSystoc is a self-service, online employer tool that provides you employee test results, reports and protocols 24 hours a day, seven days a week. It allows you to check your employees’ work status, results and case summaries online as soon as they are entered into the system, reducing the need to contact University Hospitals Occupational Health directly. iSystoc also allows you to view current and historical employee activity reports and a variety of other standard and customized reports.
- What is MEDTOX?
MedTox is a certified drug testing laboratory, partnered with UH to complete the analysis of drug screen specimens. With MedTox performing the analysis, it generally yields quick turnaround times for making results available to you, within 24-72 hours.
Please note, this time frame applies to negative results only. Timeframes for any positive results will take longer as they need to be investigated by the MRO (NTA – National Testing Association). Once available, all non-DOT drug screen results will be communicated through MedTox Laboratories’ easy-to-use online web portal, MyMedTox.
- What results can I access through iSYSTOC?
iSystoc provides you with comprehensive reporting for a variety of services performed in our clinics: physical exams, pension exams, Department of Transportation (DOT) drug screenings and exams, injury care, breath alcohol test screenings and hair drug screenings.
Please note: These services are not all-inclusive. Your negative urine drug screening results will be communicated through MedTox. Drug screen results reviewed by the MRO will be shown in iSystoc.
Access Information for iSystoc and Medtox
- I am really busy. Can I have my employees access their own results?
No. Because iSystoc and MedTox are employer facing systems, employees are not permitted access to view or obtain results. Logins are only provided to DERs and authorized employer personnel.
- Will I still gain access if I do not complete and sign the iSYSTOC Agreements?
No. Without completing and signing these forms, you and other representatives having access to employee results will not have access to the systems and therefore, will not have access to results. The iSystoc Agreement is located on the UH Employer Solutions Portal at uhhospitals.org/iSystoc. Each person who is provided access by your company to review employee results will need to complete and return these forms to OCCHealth@UHhospitals.org.
- What resources are available for me to learn how to access iSYSTOC AND MEDTOX?
You can review the User Guides located on the UH Employer Solutions portal at uhhospitals.org/iSystoc:
- MyMedTox User Guide
- iSystoc User Guide
Staff is available to help Monday – Friday, 8 a.m. – 4:30 p.m. should you have questions.
- How do I initially receive my login credentials?
Upon our receipt of the agreement(s), each person will receive an email notification that includes the UH iSystoc web link along with a username and a temporary password. You will also receive a link to launch a demo offering information about the new portal and instructions for setting up and managing your corporate account. Similarly, you will also receive an email about accessing MedTox results.
- What if I forget my login credentials? Who do I contact or how do I request them?
If you have misplaced or forgot your login credentials to either iSystoc or MedTox, please contact Sharon Allen at 216-286-9460 or email her at Sharon.Allen@UHhospitals.org. She will promptly respond to your request.
- How do I access iSYSTOC?
First, each person authorized access to employee results needs to sign the User Agreement enclosed with this communication. Please scan and email the agreement(s) to OCCHealth@UHhospitals.org. Upon our receipt of the agreement(s), you will receive an email notification that includes the UH iSystoc web link along with your username and a temporary password. You will also receive a link to launch a demo offering information about the new portal and instructions for setting up and managing your corporate account. Similarly, you will also receive an email about accessing MedTox results.
- How do I login to MyMEDTOX?
Once you have completed and signed your iSystoc Agreement(s), UH will send you login credentials for MedTox. You can log in to MedTox by:
- Visiting Medtox.com
- Clicking on ‘Resources’, under this dropdown click on ‘MyMedTox’
- Click on ‘Log In To MyMedTox’
If you have not received access to MyMEDTOX, please send an email to: OCCHealth@UHhospitals.org including your contact information (name, company name, email and phone number). We will have you set up as soon as possible.
- What if I have questions about using these systems?
If you need assistance accessing MedTox or iSystoc or have general questions about these enhancements, please contact your Ashland Team:
Additional Operations Information
- I may not have submitted my email address when I enrolled as a client.
For timely receipt of future communications, please send your email address to Stacy.Beck-Nutter@UHhospitals.org with ASHLAND-EMAIL in the subject line.
- I think I need to add services to my account. Who should I contact?
To add or modify your occupational health services, call Stacy Beck-Nutter, Employer Solutions at 216-286-9228.
- I tend to be technologically challenged. Can I still call UH for results?
As we roll out the new systems, you are certainly welcome to call our office at 419-281-4440, Monday – Friday, 8:00am – 4:30pm. Megan and Jessica will assist you through the learning process so you can become proficient with accessing your results in the future. These new enhancements are being put into place so that our staff can be more focused on the actual scheduling and caring for your employees, while you will now have the ability to receive results more timely and conveniently.
- Will my company be charged a fee for access to these systems?
No. Your company will not be charged a fee for the system enhancements or the access to our new system approach.