UH Provides Answers to Your Questions

Handling health care insurance and reimbursement may present numerous challenges for patients.

University Hospitals has a team of insurance experts to help patients and families navigate complex billing, authorization and payment problems.

Because our dedicated specialists deal with health insurance providers every day, they know the ins and outs of the field. They advocate for patients and their doctors, approaching each case with exceptional commitment and compassion. Our goals include:

  • Educating patients and families about coverage and insurance company requirements
  • Intervening on behalf of patients when insurance companies reduce or deny coverage
  • Explaining the billing and reimbursement process and deciphering complex paperwork
  • Managing referrals, letters of medical necessity and other documentation needed for insurance certification
  • Overcoming out-of-network challenges
  • Calculating deductibles and out-of-pocket expenses
  • Determining the best course of action when patients experience financial hardship

Like diagnosis and treatment, there is no one-size-fits-all solution. Each patient is unique. Our insurance experts may collaborate with financial counselors to craft the best solution for every situation.

For More Information

To learn more, please call our Insurance Access Line at 216-983-1500. Patients can also call our customer service line at 216-844-8299 or toll-free at 800-859-5906, Monday – Friday, 9 a.m. – 3:30 p.m.

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